Michelle Kelly-Hamlin
Hopewell,United States of America
Summary
Results-driven professional with expertise in Lean Six Sigma, interpersonal communication, and trend analysis. Proven ability to consistently exceed project deadlines and enhance operational efficiencies. Track record of achieving a 15% defect reduction in fast-paced environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Processor
Mondelez INC
Richmond, VA
09.2015 - Current
- Consistently exceeds deadlines and delivers results while managing multiple projects simultaneously in an aggressive consumer-focused strategy with minimal supervision
- Independently and safely operates and maintains process equipment and systems following autonomous maintenance (AM) standards, uses technical skills to improve line and system performance to meet business needs
Assembly Rail / Lateral Machine Operator
Amsted Rail / Brenco
Petersburg, VA
08.2012 - 12.2015
- Re-engineered the Checklist to dismantle machines for cleaning and maintenance in a high-volume workplace
- Autonomously processed and scrutinized workflows for quality control to reduce injury in addition to increasing profitability & accuracy by ensuring conformance to specifications, precision measuring, and fixtures
Baler Machine Operator
Dupont-Spruance Plant Site
Richmond, VA
01.2014 - 09.2015
- Served as the subject matter expert (SME) on training new hires to safely operate the baler machine equipment, compiled, and analyzed key performance indicators (KPI); identified positive/negative trends, deficiencies, and training needs to senior leadership
- Mitigated defects by 15%, developing metrics to determine inefficiencies and areas of improvement across systems by properly documenting meter reading production data
Fraud Analyst / Customer Service Representative
Wells Fargo Bank
Glen Allen, VA
02.2007 - 11.2011
- Managed and secured Lost/Stolen Accounts to minimize fraud
- Analyzed and used tracking techniques to streamline and identify individuals more efficiently and effectively while researching and verifying transaction activity
- Met the expectations of each customer by ensuring there is no negative experiences
- Successfully utilized an enterprise resource planning system driving evidence-based decision making
- Executed and performed client services which included client calls, transaction processing, inquiry response/ research, account maintenance, analyzing customer questions, requests, and problems
Lead Chemical Operator
Honeywell Inc.
Hopewell, VA
09.2001 - 04.2009
- Monitored day to day operations of the control board to regulate temperature, feed, or flow of liquids and gases and timed prescribed reactions according to the knowledge of equipment and processes
Unit Supply Specialist
United States Army
Fort Huachuca, AZ
07.1987 - 04.1990
- Maintained adequate stock of supplies, writing up work orders and the quarterly budget request
- Researching causes of inventory discrepancies from Brigade S-4 to the units
- Analyzed supply system data to determine the availability of products to use for monthly field maneuvers
Education
BA - Business Administration, Acquisition & Contract Management
Strayer University
12.2024
Virginia State Notary -
Virginia State
01.2020
Associate Tech - First Aid, CPR & AED
Reynolds Community College
01.2019
Associate Tech - OSHA Industry Safety
Reynolds Community College
01.2019
Associate Tech - Forklift Operator
Reynolds Community College
01.2019
Associate Tech - Logistics Associate/Mid–Level Logistics Technician
Reynolds Community College
01.2019
Skills
- Lean Six Sigma
- Logical reasoning
- Trend Analysis
- Inventory Management
- Quality Assurance
- Database Management
- Analytical
- Customer service
- Paperwork management
- Inventory Monitoring
- Process Control
- Document Management
- Microsoft Excel
- Discrepancy Research and Resolution
- Interpersonal Communication
- Data Entry
- Multitasking and Organizing
- Quality Control
- Document Review
- Materials Inspection
- Sales Support
- Document Control
- Employee Training
- Supply Ordering
- Records Management
- Shipment Staging
- OSHA Compliance
- Information Protection
- Data entry experience
- Sorting and Packaging
- Product Inspection
- Data entry background
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Process auditing
- Customer Service
- Research Expertise
Civilianstatus
n/a
Veteranstatus
10 points
Personal Information
Citizenship: United States of America
Accomplishments
Phi Theta Kappa Honor Society 2022
Golden Key International Honor Society for Collegiate Leadership 2021
Achievement National Society of Collegiate Scholars 2021
Certification
First Aid, CPR & AED
Associate Tech, Reynolds Community College 2019
OSHA Industry Safety
Associate Tech, Reynolds Community College 2019
Forklift Operator
Associate Tech, Reynolds Community College 2019
Logistics Associate/Mid–Level Logistics Technician
Virginia State 2020
Virginia State Notary
Affiliations
- Professional Caterer
- Avid reader
References
References available upon request.
Timeline
Processor
Mondelez INC
09.2015 - Current
Baler Machine Operator
Dupont-Spruance Plant Site
01.2014 - 09.2015
Assembly Rail / Lateral Machine Operator
Amsted Rail / Brenco
08.2012 - 12.2015
Fraud Analyst / Customer Service Representative
Wells Fargo Bank
02.2007 - 11.2011
Lead Chemical Operator
Honeywell Inc.
09.2001 - 04.2009
Unit Supply Specialist
United States Army
07.1987 - 04.1990
BA - Business Administration, Acquisition & Contract Management
Strayer University
Virginia State Notary -
Virginia State
Associate Tech - First Aid, CPR & AED
Reynolds Community College
Associate Tech - OSHA Industry Safety
Reynolds Community College
Associate Tech - Forklift Operator
Reynolds Community College
Associate Tech - Logistics Associate/Mid–Level Logistics Technician
Reynolds Community College
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