Michelle Kepros
Cedar Rapids
Summary
- Standardized trainings for 3 conferencing centers in different time zones to facilitate live trainings, on boardings and in a virtual environment
- Created training materials and new hire checklists using PowerPoint & Excel to guide new hires
- Managing multiple projects as training SME Transitioning large data groups over to Infomanager
- Leads and organizes projects, CARE teams. Works closely with management & other departments to promote and generate revenue
Overview
36
36
years of professional experience
Work History
Senior Associate Engineer-Client Services
Verizon Business
02.1994 - Current
- Reserves and facilitates premium conference call services for high valued and sensitive clients in fast-paced work environments.
- Trained and mentored workforce domestic and international to meet project needs and promote positive work environment.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
- Coordinated with cross-functional teams to resolve project issues and move forward with new system features.
Associate
Von Maur
10.1993 - 02.1994
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Maintained relationships with customers to maximize sales opportunities.
- Worked varied hours to meet seasonal and business needs.
Nurse Aide
The Good Neighbor Society
10.1987 - 03.1990
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Documented vital signs to inform nurses and physicians of any changes in patient status.
- Assisted with patient transfer and ambulation.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Education
High School Diploma -
West Delaware High School
Manchester, IA06.1988
Skills
- Project Management
- Positive Attitude
- Discretion
- Independent Worker
- Team Player
- Attention to Detail
Timeline
Senior Associate Engineer-Client Services
Verizon Business
02.1994 - Current
Associate
Von Maur
10.1993 - 02.1994
Nurse Aide
The Good Neighbor Society
10.1987 - 03.1990
High School Diploma -
West Delaware High School
Similar Profiles
Samantha LeroySamantha Leroy
Senior Manager - Rtl SMB Sales at Verizon BusinessSenior Manager - Rtl SMB Sales at Verizon Business
Fernando SolorioFernando Solorio
Senior Account Manager at Verizon BusinessSenior Account Manager at Verizon Business
Mario CostaMario Costa
Telecom Technician at Verizon BusinessTelecom Technician at Verizon Business
Fernando SolorioFernando Solorio
Senior Account Manager at Verizon BusinessSenior Account Manager at Verizon Business
James HicksJames Hicks
Senior Account Manager at Point LogisticsSenior Account Manager at Point Logistics