Michelle Keyes
Nashua,NH
Summary
Dynamic professional with a proven track record at the Executive Office of Labor and Workforce Development, excelling in data analysis and customer service. Adept at applying legal terminology and ensuring information security, I effectively manage cases while demonstrating strong organizational skills and creative problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Job Services Representative/Adjudicator
Executive Office of Labor and WorkForce Development
Brockton, USA
2021.05 - Current
- Provide exemplary customer service to the Commonwealth's constituents.
- Analyze unemployment claims by gathering and investigating data obtained by interviewing all parties involved.
- Applied relevant laws, rules, and regulations to issue determinations, adhering to state and federal timeliness guidelines.
- Identified and prioritized potential discrepancies while keeping accurate records and qualitative reports.
- Compared supplied information to records already obtained from government systems.
- Draw conclusions based on deductive reasoning, and assess risk for potential fraudulent activities.
- Orchestrated proprietary data migration projects, ensuring secure and seamless transition of critical Commonwealth of Massachusetts constituents’ information.
- Participated in training sessions for multiple certifications, including Cybersecurity and Microsoft platforms.
Personal Care Assistant
Amanda Lapierre
Cherry Valley, USA
2013.11 - 2020.02
- Assisted clients with daily living activities and personal hygiene needs.
- Administered medications as prescribed and monitored health status.
- Provided companionship and emotional support to enhance client well-being.
- Transported client to clinical meetings, therapy sessions, and daily medical treatments, documenting progress towards recovery goals to support treatment effectiveness.
Assistant Department Manager
Wal-Mart
Leicester, USA
2010.01 - 2013.11
- Managed hourly employees and operated Point of Sale (POS) system to track inventory and verify cash transfers, ensuring accurate financial reporting and efficient inventory management.
Education
Job Readiness and Training Program -
House of Peace and Education
Gardner, MA2019-11
Coursework Toward Bachelor’s Degree - Psychology
Bay Path College
Charlton, MA2006-05
High School Diploma -
David Prouty High School
Spencer1992-06
Skills
- Customer service
- Data analysis
- Regulatory compliance
- Employment law knowledge
- Microsoft Office proficiency
- Case management
- Attention to detail
- Strong organizational skills
- Time management
- Analytical skills
- Creative problem solving
- Strong written and oral communication
Timeline
Job Services Representative/Adjudicator
Executive Office of Labor and WorkForce Development
2021.05 - Current
Personal Care Assistant
Amanda Lapierre
2013.11 - 2020.02
Assistant Department Manager
Wal-Mart
2010.01 - 2013.11
Job Readiness and Training Program -
House of Peace and Education
Coursework Toward Bachelor’s Degree - Psychology
Bay Path College
High School Diploma -
David Prouty High School