Michelle Kielian
Lincoln,NE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Cashier
Costco
06.2018 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Upsold additional products and services to customers, increasing revenue.
Front End Supervisor
Fresh Thyme Farmers Market
02.2016 - 05.2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Created employee schedules to align coverage with forecasted demands.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Overnight Cashier
Walgreens
05.2013 - 04.2014
- Used superior customer service skills to help customers locate and select merchandise.
- Delivered expert, friendly service to serve every customer need.
- Pushed out large amounts of new stock during slower overnight hours.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Sought out opportunities to improve store appearance and operations in between assigned overnight work.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Human Services
Southeast Community College Area
Lincoln, NESkills
- Product Display
- Machinery Upkeep
- Customer Interaction
- Peer Relationships
- Cash Handling
- Pallet Jack Operation
- Goals and Performance
- Safety Awareness
- Product and Service Sales
Timeline
Cashier
Costco
06.2018 - 09.2021
Front End Supervisor
Fresh Thyme Farmers Market
02.2016 - 05.2018
Overnight Cashier
Walgreens
05.2013 - 04.2014
No Degree - Human Services
Southeast Community College Area
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