Michelle King
Rochester,WA
Summary
I am a self-motivated, dynamic, highly-organized public health worker and former 911 dispatcher, bringing 18 years of data collection and analysis, communications, investigations and public service experience. I especially shine when it comes to multitasking, problem-solving, conducting research and getting to utilize my networking and collaboration skills. I pride myself on being proactive, resourceful, professional, and flexible—always ready to take on a challenge. At my very core, I want to hold a position that makes a positive impact on my community and within the organization with which I am serving. I have been regarded as having excellent investigatory skills when I was dispatcher, and recently earned a certificate for attending the Washington Homicide Investigators Association's Basic Homicide class.
Overview
19
19
years of professional experience
Work History
Violent Death and Overdose Data Abstractor
Dept. of Health - Prevention & Community Health
Tumwater, WA
09.2023 - Current
- Thoroughly examine case records from multiple data sources regarding suicide, homicide, overdose and accidental violent death while abstracting over 600 qualitative and quantitative variables.
- Maintain and organize a large, independent caseload.
- Write comprehensive, concise and high-quality narratives that neatly summarize long, complicated reports. The narratives I write are sent to the CDC for further data analysis.
- Participate and engage in meetings, focus groups and surveys with various internal and external partners.
- Maintain compliance with CDC data submission timeline requirements.
- Communicate effectively with stakeholders and teammates - mostly remotely.
- Daily use of Microsoft Teams, Outlook, Excel, and other digital tools, platforms and search engines.
- Completion of training courses, such as Developing and Implementing an Outward Mindset.
- Attend conferences such as Reverse Site Visits at the CDC and Safe States Injury and Violence Prevention.
911 Emergency Dispatcher
Thurston 9-1-1 Communications
09.2007 - 07.2023
- Operate telephone, radio and TTY equipment.
- Interview callers.
- Perform criminal and employment background checks.
- Run and interpret returns for license plates, driver's licenses, vehicle history, and wanted/missing/cautionary statuses on subjects from DOL and WACIC/NCIC.
- Use several data systems, such as DAPS, LiNX, ACCESS, CAD, as well as mapping tools, Outlook, and Word.
- Perform complex query searches to locate records.
- Review case files and abstract relevant information to pack current records.
- Answer emergency and non-emergency calls from the public while efficiently gathering information to determine priority and level of response needed.
- Communicate with law enforcement, medical and fire response teams while enroute and on scene of incidents to inform them of hazards, history and current information.
- Provide technical assistance to the public and to user agencies.
- Enter runaways, missing persons, warrants, stolen vehicles and firearms into WACIC/NCIC.
- Communicate with outside agencies to confirm wanted or missing statuses of people as well as stolen firearms and vehicles.
- Perform tasks in a very high-stress environment while making quick, logical and often life-changing decisions.
- Instruct the public on how to perform medical aid and walk them through critical events such as CPR and giving birth over the phone and provide them with pre-arrival instructions based on their emergency.
- Coordinate and keep in communication with outside agencies like Airlift Northwest, the coroner's office, Washington State Patrol, railroad companies, school administrators, hospitals, jails, utility departments, tow truck companies and many more during large scale events.
- Work directly with crisis response teams in appropriate situations.
- Deescalate persons in crisis while maintaining compassion and professionalism.
Education
Basic Homicide Certification
Washington Homicide Investigators Association
10-2025
Group Crisis Intervention
International Critical Incident Stress Foundation
2023
Assisting Individuals in Crisis
International Critical Incident Stress Foundation
2023
All Hazards Awareness
National Emergency Training Center
Emmitsburg, MD2010
Thurston County Medic One EMS School
Olympia, WA2009
Thurston County Volunteer Fire Academy
2008
Running Start Program
South Puget Sound Community College
Olympia, WA2004
Timberline High School
Lacey, WA2004
Ongoing Education/Training/Certificates Earned
Skills
- Data Collection, Research, Analysis, Interpretation and Documentation
- Teamwork, Collaboration and Networking
- Engagement with Diverse Audiences
- Verbal and Written Communication
- Effective Prioritization/Multi-Tasking
- Complex Problem Solving
- Conflict Resolution
- Crisis Management/Intervention
- Customer Service
- Technical and Procedural Assistance
- Investigative Experience
- Records Handling
Volunteer History
- Lacey Police Explorer
- Volunteer Firefighter Thurston Fire District 9
- EMT Thurston Fire District 9
- Mental Health Peer Support Member for First Responders Thurston Peer Support Consortium
- Peer Support Team for Dispatchers at Thurston 9-1-1-Communications where I gained experience in policy and procedure development
Timeline
Violent Death and Overdose Data Abstractor
Dept. of Health - Prevention & Community Health
09.2023 - Current
911 Emergency Dispatcher
Thurston 9-1-1 Communications
09.2007 - 07.2023
Ongoing Education/Training/Certificates Earned
Timberline High School
Running Start Program
South Puget Sound Community College
Thurston County Volunteer Fire Academy
Thurston County Medic One EMS School
All Hazards Awareness
National Emergency Training Center
Assisting Individuals in Crisis
International Critical Incident Stress Foundation
Group Crisis Intervention
International Critical Incident Stress Foundation
Basic Homicide Certification
Washington Homicide Investigators Association