michelle kistler
Streetsboro,OH
Summary
Proven leader and efficient multitasker, adept in problem-solving and active listening, significantly enhanced customer satisfaction at Domino's. Excelled in quality control at Ilpea Industries, showcasing attention to detail and excellent communication. Achieved notable improvements in operational efficiency and team development, leveraging skills in goal setting and professional demeanor.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Bob Evans Restaurant
Streetsboro, OH
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Quality Control Inspector
Ilpea Industries Inc
Aurora, OH
10.2015 - 09.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
Assistant Manager
Dominos
Garrettsville, OH
01.2012 - 10.2015
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
Diploma -
Ravenna High School
Ravenna, OH05.2010
Skills
- Problem-Solving
- Time Management
- Multitasking
- Active Listening
- Goal Setting
- Professional and Courteous
- Excellent Communication
- Good Judgment
- Documentation And Reporting
- Attention to Detail
- Task Prioritization
Timeline
Assistant Manager
Bob Evans Restaurant
09.2023 - Current
Quality Control Inspector
Ilpea Industries Inc
10.2015 - 09.2023
Assistant Manager
Dominos
01.2012 - 10.2015
Diploma -
Ravenna High School