Michelle Kosinski

Barista

Dunkin' Donuts

06.2017 - 12.2024

Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Trained new team members on barista skills, cash handling procedures, and company policies for consistent performance across the team.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Generated friendly atmosphere by encouraging employees to greet and speak to customers.
Maintained accurate financial records with diligent cash management practices to minimize discrepancies during shift changes.
Accurately completed end-of-day financial tasks worth over $1000 of cash and card transactions daily.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Managed and motivated employees to be productive and engaged in work.
Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.