Michelle Kozich
Wilkes Barre,PA
Summary
Strategic and results-driven leader with a proven track record of developing and executing initiatives that drive business improvements and sustainable growth. Visionary in approach, with strong expertise in optimizing operations, leading cross-functional teams, and delivering measurable outcomes.
Overview
15
15
years of professional experience
Work History
Interim Enablement Team Lead, PBM
The Cigna Group
Plains, PA
02.2025 - Current
- Led initiatives in instructional design, knowledge management, learning facilitation, and Centene coaching to enhance team performance and strengthen organizational capability.
- Oversaw daily department operations, set strategic goals, delegated tasks, and ensured alignment with evolving business priorities.
- Mentored team members, promoting continuous professional growth.
- Partnered with technology teams to implement solutions to promote efficiency for the team and those we serve.
Interim Learning Strategy Team Lead
The Cigna Group
Plains, PA
10.2024 - 02.2025
- Stepped into interim leadership following organizational restructuring, providing stability and guidance during a period of uncertainty.
- Built a culture of trust and collaboration, fostering psychological safety, and open communication across the team.
- Supported team members through change by aligning daily work with the broader organizational vision and values.
- Mentored and coached new and existing employees, ensuring knowledge continuity, and strengthening team cohesion.
- Drove team to meet annual goal of 10% reduction of time to production for new hire training across all products.
Learning Strategy Sr. Manager
The Cigna Group
Plains, PA
01.2023 - 10.2024
- Reported to executive leadership on performance metrics, challenges, and strategic opportunities.
- Coordinated with internal departments to ensure the successful execution of projects.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
Knowledge Management Enablement Lead
Cigna
Plains, PA
09.2018 - 01.2023
- Facilitated the KnowledgeXchange system implementation, from tool selection to content migration.
- Facilitated process improvement with operations and enablement teams through knowledge management data and insights.
- Developed knowledge, article, format, standards, and style guides.
Coaching and Training Lead, Client Operations
Cigna
Plains, PA
03.2014 - 09.2018
- Lead coaching and training support for client operations, supporting real-time questions, learning needs, and coaching to improve outcomes.
- Supported large projects and initiatives through content development, learning facilitation, and SOP creation.
- Over communication planning and execution for client operation staff.
- Enable a new training, content, redesign, and learning facilitation for all new hire classes.
Claim Desktop Efficiency Lead
Cigna
Plains, PA
03.2010 - 03.2014
- Developed engagement, operational, and enablement programs to enhance visibility into end-user processes and technologies.
- Enabled developer and enablement teams to observe real-world usage, identify inefficiencies, and uncover user experience improvement opportunities.
- Drove continuous improvement by identifying and resolving process and technology gaps affecting user experience and operational efficiency.
Education
Associate of Arts - Health And Human Services
University of Scranton
Scranton, PABachelor of Science - Operations Management
Warner University
Lake Wales, FLSkills
- Team building
- Talent development
- Cross-functional team leadership
- Learning Strategy
- Knowledge management
- Learning facilitation
Timeline
Interim Enablement Team Lead, PBM
The Cigna Group
02.2025 - Current
Interim Learning Strategy Team Lead
The Cigna Group
10.2024 - 02.2025
Learning Strategy Sr. Manager
The Cigna Group
01.2023 - 10.2024
Knowledge Management Enablement Lead
Cigna
09.2018 - 01.2023
Coaching and Training Lead, Client Operations
Cigna
03.2014 - 09.2018
Claim Desktop Efficiency Lead
Cigna
03.2010 - 03.2014
Associate of Arts - Health And Human Services
University of Scranton
Bachelor of Science - Operations Management
Warner University
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