Michelle K Scott
1527 Hollyleaf Avenue
Summary
Experienced with safely operating transit buses and managing diverse passenger needs. Utilizes effective route navigation and schedule adherence to ensure timely service. Knowledge of safety protocols and customer service principles to maintain secure and welcoming environment for all passengers.
Professional with experience in public transportation, prepared for role of Transit Bus Operator. Demonstrates strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and schedules. Skilled in safe driving practices, customer service, and route management. Highly valued for punctuality, problem-solving, and effective communication.
Overview
2026
2026
years of professional experience
Work History
Transit Bus Operator
Cats/ TMOC
08.2024 - Current
- Operated transit buses safely, adhering to all traffic regulations and company policies.
- Assisted passengers with boarding, ensuring a smooth and efficient process.
- Monitored vehicle performance and reported maintenance needs promptly.
- Maintained accurate trip logs and passenger counts for operational efficiency.
- Developed effective communication with dispatch to coordinate service changes.
- Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
- Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
- Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
- Provided information about routes, destinations and timelines to inform passengers.
- Followed company policies and procedures and maintained compliance with standards.
- Inspected bus for any mechanical issues before departure.
- Aided passengers with disabilities or special needs.
- Operated large vehicles in difficult urban and rural conditions.
- Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
- Developed and maintained positive relationships with passengers and other drivers.
- Diffused potential passenger disputes with fairness and professionalism.
- Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Transported customers to and from Location.
Bus Operator
Holcomb Bus Service
07.2014 - 03.2021
- Safely transport students to and from school during the calendar year
- (833-465-2662)
School Bus Driver
Safety Bus Company
09.2003 - 06.2013
- Safely transport students to and from school during the calendar year.
- (856-665-2662) Samantha
Transit Bus Operator
New Jersey Transit
2014 - 2021
- Operated transit buses safely along designated routes, ensuring timely arrivals and departures.
- Conducted pre-trip inspections to verify operational safety and compliance with regulations.
- Managed passenger interactions, providing assistance and maintaining a courteous environment.
- Monitored traffic conditions and adjusted routes to minimize delays for passengers.
- Collaborated with dispatchers to report service issues and coordinate schedule adjustments.
- Maintained accurate records of daily operations, including trip logs and incident reports.
- Implemented best practices in route efficiency, contributing to improved overall service reliability.
- Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
- Operated with safety and skill to avoid accidents and delays.
- Provided passenger assistance, collected fares and offered schedule and route information.
- Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
- Enhanced passenger satisfaction by providing timely and efficient transportation services.
- Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
- Provided exceptional customer service, addressing rider concerns with patience and professionalism.
- Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
- Promoted public transit usage within the community through participation in outreach events and educational initiatives.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
- Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
- Accepted and processed fares.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
- Transported customers to and from Location.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
Education
High school diploma/ GED - undefined
Camden County College
Camden, NJSkills
- Bus operation and safety checks
- Route navigation
- Customer service excellence
- Passenger assistance and support
- Fare collection and management
- Safe driving
- Accident reporting
- Defensive driving
- Wheelchair securement
- Vehicle inspection
- Schedule adherence
- Adaptive decision making
- Passenger assistance
- Traffic laws compliance
- Emergency procedures
- Inclement weather driving
- Clean driving record
- Road safety compliance
- Traffic law compliance
- Bus operation
- Accident avoidance
- Passenger service and safety
- Commercial drivers license CDL
- Safety-focused
- Public transit operations
- DOT regulations
- Traffic laws and regulations
- Daily logs
- Dependable and trustworthy
- Situational awareness
- Emergency exit door operation
- Critical thinking
- Incident reporting
- Clean MVR
- Team collaboration
LANGUAGES
English
Awards
Safety Award given for 5 years accident free, In addition, my ability to communicate well with company policies and procedures to ensure my job commitment is of good standard as a team role to ensure good customer service.
Timeline
Transit Bus Operator
Cats/ TMOC
08.2024 - Current
Bus Operator
Holcomb Bus Service
07.2014 - 03.2021
School Bus Driver
Safety Bus Company
09.2003 - 06.2013
High school diploma/ GED - undefined
Camden County College
Transit Bus Operator
New Jersey Transit
2014 - 2021
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