Michelle Laboy
Columbus,OH
Summary
Knowledgeable and dedicated customer service professional with experience in the Medical field. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Financial Advocate
FirstSource
Columbus, OH
07.2022 - Current
- Gather, organize and input information into digital database.
- Follow document protocols to safeguard confidentiality of patient records.
- Facilitate communication between patients and various departments and staff.
- Apply administrative knowledge and courtesy to explain procedures and services to patients.
- Gather and organize patient information to obtain medical coverage and/or financial assistance.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Home Care Aide
Horizon Home Care Services
Monsey, NY
10.2016 - 05.2022
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Monitored progress and documented patient health status changes to keep care team updated.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped clients manage money, pay bills and shop for groceries or personal items.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Executive Assistant
Magna Carta Companies
New York, NY
08.2002 - 10.2016
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Created expense reports, budgets and filing systems for management team.
- Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
- Trained junior office staff in correct procedures and reporting requirements.
- Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Education
Associate of Science - Science For Health Professions
Borough of Manhattan Community College of The City University of New York
New York, NY05.2019
Skills
- New Hire Orientation
- Office Operations
- Organizational Systems
- Office Support
- Confidential Records Management
- Customer Needs Assessments
- Customer Care
- Best Practices
- Project Deadlines
- Maintaining Clean Work Areas
Certification
- American Red Cross First Aid and CPR/AED-May 2024
Timeline
Patient Financial Advocate
FirstSource
07.2022 - Current
Home Care Aide
Horizon Home Care Services
10.2016 - 05.2022
Executive Assistant
Magna Carta Companies
08.2002 - 10.2016
Associate of Science - Science For Health Professions
Borough of Manhattan Community College of The City University of New York