Michelle Lafrance
ST LOUIS,Missouri
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Friendly Assistant Store Director with fantastic customer service skills. Adept at creating eye-catching displays to increase profit and decrease shrink. Successful at handling customer complaints and comments with extensive knowledge of POS systems.
Overview
22
22
years of professional experience
Work History
Assistant Store Director
Freshthyme
09.2017 - Current
- Double-checked product pricing and displays.
- Checked employee break times and schedule adherence.
- Answered questions about store policies and addressed customer concerns.
- Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Supervised employees and different store departments.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Implemented loss prevention by preventing losses due to theft or other types of shrinkage.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised daily operations by directing customer service, inventory and sales operations
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales
- Checked employee break times and schedule adherence
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
Frontend Manager
Shop N Save Supermarket
09.2001 - 09.2017
- Trained team members in successful strategies to meet operational and sales targets.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
- Managed shelf inventory and customer-focused loss prevention strategies.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Monitored cash drawers in ten checkout stations to verify adequate cash supply.
- Prepared weekly employee work schedules to meet operational needs.
- Oversaw cashier operations, bookkeeping and security.
- Developed and implemented robust training and mentoring strategies.
Education
No Degree - Business Managment
Saint Louis Mermac Community College
St Louis, MO06.2003
Skills
- Compliance Requirements
- Disciplinary Action
- Cash Register Operations
- Financial Approvals
- Team Leadership
- POS System Training
- Time Management
- Shrink Management
- Floor Display Designs
- Critical Thinking
- Employee Supervision
- Company Culture and Values
- Inventory Control Processes
- Operational Efficiency
- Motivational Leadership
- Conflict Resolution
- Performance Review
- Recruitment and Hiring
- Team Development
- Customer Experience Management
- Delegating Work
- Employee Terminations
- Employee Training
- Retail Merchandise Quality Standards
- Company Safety Policies
- Employee Scheduling
Timeline
Assistant Store Director
Freshthyme
09.2017 - Current
Frontend Manager
Shop N Save Supermarket
09.2001 - 09.2017
No Degree - Business Managment
Saint Louis Mermac Community College
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