Michelle Lahmon
Howard
Summary
Personable financial leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to fulfill a professional role to leverage several years of related experience.
Overview
19
19
years of professional experience
2004
2004
years of post-secondary education
Work History
Assistant Branch Manager
The People's Bank of Gambier
Mount Vernon
03.2025 - Current
- Assisted in daily branch operations and customer service.
- Managed customer inquiries and resolved issues to enhance service experience.
- Coordinated staff schedules to optimize branch coverage and efficiency.
- Trained new employees on banking procedures and customer service standards.
- Resolved customer issues effectively in order to maintain strong customer relationships.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Provided bank leadership in absence of branch manager.
- Ensured compliance with internal policies and procedures as well as external regulations.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
Office Manager
American Mobile Tint glass and accessories
Danville
08.2021 - 03.2025
- Managed daily office operations and ensured efficient workflow coordination.
- Oversaw inventory management for glass and accessory products.
- Implemented office policies to streamline administrative processes.
- Maintained customer service standards to support client satisfaction initiatives.
Head Teller
The Killbuck Savings Bank
Howard
03.2007 - 08.2021
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained and mentored new tellers on procedures and customer service standards.
- Managed cash flow, balancing cash drawers, and resolving discrepancies promptly.
- Assisted customers with account inquiries, transactions, and problem resolution efficiently.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries, and emails.
Education
LMT - Massage Therapy
Knox County Career Center
Mount Vernon , Oh 02.2002 - 03.2004
Danville Local School
Danville, OHSkills
- Customer service
- Cash handling
- Staff training
- Attention to detail
- Conflict resolution
Timeline
Assistant Branch Manager
The People's Bank of Gambier
03.2025 - Current
Office Manager
American Mobile Tint glass and accessories
08.2021 - 03.2025
Head Teller
The Killbuck Savings Bank
03.2007 - 08.2021
LMT - Massage Therapy
Knox County Career Center
02.2002 - 03.2004
Danville Local School