MICHELLE LAMIELL
Family Dollar
Adger,Al
20
years of professional experience
Led initiatives to enhance customer service experiences through teamwork and dedication. Pursuing a full-time role. Eligible to work in the US for any employer.
Work History
General Manager
3 Years 4 Months- Manage and oversee all aspects of business operations to maximize sales and profitability
- Oversee and delegate all store activities to ensure smooth daily operations
- Lead, train, and develop store associates to foster a culture of growth
- Provide every customer with a positive and enjoyable shopping experience
- Safeguard the company’s assets
- Build strong relationships with the community by actively engaging in outreach and partnerships
- Ensure full compliance with applicable laws and regulations, while enforcing company policies and procedure's
- Implement operational and merchandising direction that is communicated from our corporate headquarters
- Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
- Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities
- Maintain promotional effectiveness of store-front fixtures and displays
- Ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention
- Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards
Independent Contractor
3 Years 9 Months- Accept online orders. Communicate with customer of any changes. Shop for and deliver groceries in a timely manner.
ITM Teller
2 Years 6 Months- Provides courteous confidential professional assistance to members using Interactive teller Machines via a video monitor.
- Provide account information, products and services to member.
- Troubleshoot members account problems, and implement solution that are best for the member.
- Complete necessary documentation to fraud as needed.
- Assist members with deposits, withdrawals and loan applications.
- Maintains superior member service in accordance with session and quality monitoring.
- Performs other essential functions of the job as assigned by supervisor.
Replenishment/Support Specialist
1 Year 4 Months- Assists customers, maneuver around the store at a fast pace, working with the merchandise.
- Executed the merchandise strategy.
- Replenishes and restocks the store when merchandise is getting low and get more to ensure all of our customers have the styles and sizes they need.
- Received and unloaded in the backroom.
- Responsible for backroom standards keep stockroom clean.
- Executes pricing and signing.
Housekeeper
10 Months- Hand dusted and wiped clean office furniture, fixtures and window sills.
- Swept and damp-mopped private stairways and hallways.
- Cleaned the exterior surfaces of lighting fixtures, including glass and plastic enclosures.
- Emptied and cleaned all waste receptacles.
Sandwich artist
2 Years 9 Months- Provided courteous and informative customer service in an open kitchen format.
- Consistently kept a clean and safe environment by adhering to all federal, state and local sanitation and safety requirements.
- Set up and performed initial prep work for food items such as soups, sandwiches and salads.
- Displayed a positive and friendly attitude towards customers and fellow team members.
- Up-sold additional menu items.
- Took necessary steps to meet customer needs and effectively resolve food or service issues.
- Correctly received orders, processed payments and responded appropriately to guest concerns.
- Ran cash register and took phone orders.
Front Desk Head Housekeeper
1 Year 9 Months- Customer service, checking in and out guests, making sure their stay was satisfactory.
- Managing folios and filing paperwork.
- Taking phone reservations, running a multi-line phone.
- Checking in with housekeeping and inspecting rooms.
- Making maintenance orders and scheduling shampooing of carpets.
Education
High school Diploma - General education
Certificate - Computer Applications Technology
Skills
Management (3 years)
Microsoft word
powerpoint
excel (1 year)
NCR Interactive Teller Now (2 years)
Symitar (2 years)
Customer Service (15+years)
Credit Union
Bank Teller
Cashier (4 years)
Upselling
Multi-line phone systems (4 years)
Cash Handling
AWARDS
Service excellence award, August 2018, A quarterly award for extraordinary job performance related to Altura's Service standards.
ADDITIONAL INFORMATION
- Skills:
- Reliable
- Punctual
- Customer service
- Focused
- Disciplined
- Team worker
- Excellent at multi-tasking
- Quick learner
Timeline
General Manager
Family Dollar
10.2022 - 02.2026Read More
Independent Contractor
Instacart Shoppers
03.2019 - 12.2022Read More
ITM Teller
Altura Credit Union
02.2017 - 08.2019Read More
Replenishment/Support Specialist
JCPenny
11.2014 - 03.2016Read More
Housekeeper
Self Employed
05.2011 - 03.2012Read More
Sandwich artist
Subway
08.2008 - 05.2011Read More
Front Desk Head Housekeeper
Motel 6
08.2006 - 05.2008Read More
Riverside community college
Certificate from Computer Applications Technology
Read More
Yucaipa Adult School
High school Diploma from General education
Read More