Michelle Laskowski-Robinson
Camarillo,CA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Conway Western Express
Pacoima, CA
- Answered customer inquiries and provided accurate information regarding freight services, scheduled pick up times and deliveries.
- Tracked orders from start to finish to ensure timely delivery of goods
- Developed strong relationships with customers by providing personalized assistance and support.
- Set up and activated customer accounts.
Front End Associate
Massage Heights
Westlake Village, CA
10.2012 - 05.2014
- Maintained a clean, organized and inviting store environment.
- Processed customer transactions and provided excellent customer service.
- Greeted customers warmly upon arrival and identified their needs.
- Answered incoming calls promptly, providing accurate information about products and services.
- Utilized point-of-sale system to process cash, credit card, check and gift card payments.
Esthetician
Mystikal Skin Care/ Owner
Simi Valley, CA
03.2004 - Current
- Kept detailed records of client visits, treatments performed, and product purchases.
- Provided facial treatments such as cleansing, exfoliation, extractions, massage, air brush tanning and ear candling
- Performed waxing services on clients including eyebrows, lip, chin, legs, arms and full face.
- Recommended additional treatments or products based on individual customer needs.
- Eliminated or reduced appearance of fine lines, hyperpigmentation and acne with appropriate products, machines and protocals.
- Maintained updated knowledge through continuing education and advanced training.
Education
High School Diploma -
Simi Valley High School
MystikalprotocolshyperpigmentationSimi Valley, CA06-1994
Master Aesthetician
Newberry School of Beauty
Granada Hills, CASkills
- Spa treatment services expert
- Chemical facial peels
- Microdermabrasion treatments
- LED light therapy
- Outstanding client care
- Infection Control
- Consultative sales strategies
- Credit and cash payments
- Information Protection
- Safety and security procedures
- Guest Relations
- Supply Replenishment
- Report Generation
- Guest amenities
Certification
- Licensed Esthetician - 2003
- Certified Media Make Up Artistry, Award International Make Up Studio -2004
- Paramedical Esthetician Training -2005
- Skin biology/Chemical peel Training- 2006 and 2008
References
References available upon request.
Timeline
Front End Associate
Massage Heights
10.2012 - 05.2014
Esthetician
Mystikal Skin Care/ Owner
03.2004 - Current
Customer Service Representative
Conway Western Express
High School Diploma -
Simi Valley High School
Master Aesthetician
Newberry School of Beauty