Stacy Perez
Sarasota,FL
Summary
Talented skin care specialist with knowledge in many areas of skin therapy, including administering facials, full body sugaring hair removal as well as brow and lash services. Experience in customer service management skills necessary to meet business goals and exceed client expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Relations Manager/Esthetician
Pretty Farm Girl
Sarasota, FL
08.2023 - 08.2024
- Analyzed customer feedback data to identify areas for improvement in products or services.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Facilitated team discussions about ways to improve the company's overall approach to managing customer relations.
- Provided advice on best way to deal with dissatisfied customers and resolved customer service issues in a timely manner.
- Monitored customer service standards to ensure high levels of customer satisfaction.
- Assisted customers with inquiries via telephone, email, or online chat.
- Educated clients on proper skin care techniques according to individual needs.
- Assisted in the development of customized skin care regimens for customers.
- Conducted online consultations with new customers to assess skin type and discuss desired outcomes.
- Developed relationships with vendors for necessary supplies and equipment.
- Recommended additional treatments or products based on individual customer needs.
Esthetician/Sugarist
His and Hers Bare Beauty
Sarasota , FL
05.2020 - 08.2023
- Processed payments, set up appointments and promoted new products and services to help meet business objectives.
- Conducted consultations with clients to determine their skin care needs and recommend appropriate treatments and products for maximum results.
- Assisted in training new estheticians on proper technique and protocol.
- Demonstrated product knowledge to customers regarding ingredients, benefits, and usage instructions.
- Provided customized skin care treatments to clients based on their individual skin type and needs.
- Performed advanced skin care treatments such as microneedling, dermaplaning, LED light therapy, sugaring & waxing services, brow tinting, lash lifts and facials.
Education
Facial Specialist License - Facial Specialist
Fashion Focus Hair Academy
Sarasota, FL03-2020
High School Diploma -
Ludlow High School
Ludlow, MA06-1992
Skills
- Strategic Thinking
- Customer Relationship Management
- Customer Service
- Decision-Making
- Conflict Management
- Training and mentoring
- Schedule Management
- Team Member Training
- Strong Work Ethic
- Data Entry
- Attention to Detail
- Spa treatment services expert
- Skin tightening techniques
- LED light therapy
- Advanced facials specialist
- Outstanding client care
- Body hair removal
Certification
- Facial Specialist
- Dermaplaning
- Microneedling
- Lash LIft
- Brow/Lash Tinting
- Sugaring Hair Removal
Timeline
Customer Relations Manager/Esthetician
Pretty Farm Girl
08.2023 - 08.2024
Esthetician/Sugarist
His and Hers Bare Beauty
05.2020 - 08.2023
Facial Specialist License - Facial Specialist
Fashion Focus Hair Academy
High School Diploma -
Ludlow High School
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