Michelle Lawrence
Baytown,TX
Summary
Results-driven operations leader with over 5 years of experience in distribution, logistics, and team management within high-volume environments. Proven ability to improve performance, streamline processes, and lead teams to exceed productivity goals. Strong background in operational efficiency, workforce development, and cross-functional collaboration, with a track record of implementing process improvements that drive measurable results and support business growth.
Overview
11
11
years of professional experience
Work History
RSR / Orderfilling Area Manager
Walmart Distribution Center
Baytown, TX
11.2023 - Current
- Lead daily operations for order fulfillment and RSR functions in a fast-paced distribution environment
- Supervise, coach, and develop associates to meet performance targets and maintain productivity standards
- Ensure compliance with company logistics, safety, and environmental policies
- Analyze workflows and implement process improvements to increase efficiency and reduce errors
- Decreased chase by 15.25%
- Increased order filling performance by 38.62%
- Improved RSR performance by 23.90% through team development and operational adjustments
Lead RSR Driver
Walmart Distribution Center
Baytown, TX
10.2019 - 10.2023
- Operated powered industrial equipment to support inventory movement and distribution operations
- Improved team productivity by 10% through coaching, communication, and hands-on leadership
- Supervised overnight RSR operations, ensuring workflow continuity and efficiency
- Optimized team performance by reassigning associates based on strengths and development areas
Quality Assurance / Reports Clerk
Walmart Distribution Center
Baytown, TX
01.2021 - 04.2022
- Generated, maintained, and analyzed reports, logs, and documentation using warehouse management systems
- Conducted quality audits and documented findings to ensure compliance with company standards
- Identified process improvement opportunities to enhance product quality and operational efficiency
- Maintained accurate and accessible records to support cross-functional operations
Shipping Lift Driver
Walmart Distribution Center (Meat & Produce)
Macclenny, FL
10.2018 - 10.2019
- Operated industrial equipment to load, unload, and transport inventory within the warehouse
- Picked, staged, and prepared orders for outbound shipments and store replenishment
- Assisted with inventory counts and general warehouse operations to support efficiency
Customer Service Manager
Walmart
Jacksonville, FL
10.2015 - 07.2016
- Managed daily customer service operations, ensuring high levels of satisfaction and efficiency
- Analyzed financial and sales reports to monitor performance and identify trends
- Recruited, hired, and trained employees to maintain productivity and service standards
- Resolved customer and account issues to minimize risk and improve retention
- Conducted performance evaluations and implemented improvement strategies for team development
Education
English, Mathematics, and Social Studies
Lamar College
Port Arthur, TXSkills
- Operations & Distribution Management
- Process Improvement & Optimization
- Team Leadership & Performance Management
- Inventory Control & Logistics Coordination
- Strategic Planning & Execution
- Reporting, Auditing & Data Analysis
- Microsoft Office (Excel, Word, PowerPoint)
- GLS Software & Warehouse Systems
Timeline
RSR / Orderfilling Area Manager
Walmart Distribution Center
11.2023 - Current
Quality Assurance / Reports Clerk
Walmart Distribution Center
01.2021 - 04.2022
Lead RSR Driver
Walmart Distribution Center
10.2019 - 10.2023
Shipping Lift Driver
Walmart Distribution Center (Meat & Produce)
10.2018 - 10.2019
Customer Service Manager
Walmart
10.2015 - 07.2016
English, Mathematics, and Social Studies
Lamar College