Michelle Ledoux
Taylor
Summary
Experienced in medication administration, maintaining patient confidentiality in compliance with HIPAA regulations, and utilizing electronic health record systems for accurate documentation. Proven ability to perform cashier duties, including processing payments and providing exceptional customer service through effective communication and relationship-building. Demonstrated attention to detail and reliability in both healthcare and retail environments, contributing to team success and customer satisfaction. Skills include professionalism, multitasking, and a strong commitment to organizational protocols.
Overview
3
3
years of professional experience
Work History
Medication Aide
SPJST Assisted Living
Taylor
11.2023 - 12.2024
- Adhered strictly to established policies, procedures and protocols related to medication administration.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
- Administered prescribed medications to patients and maintained related medical records
- Obtained, recorded and reported patient vital signs for medication administration.
- Utilized electronic health record systems for entering medication orders and patient information.
Sales Associate
Moss True Value Hardware
Taylor
08.2021 - 11.2023
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Engaged customers in friendly, professional dialogue to determine needs.
- Developed trusting relationships with customers by making personal connections.
- Helped customers find specific products, answered questions, and offered product advice.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
Education
Certificate of Technical Studies - Dental Assistant
Texas State Technical Institute
Waco, TX05-1983
Skills
- Customer Service Excellence
- Professionalism and Courtesy
- Attention to Detail
- Point of Sale Proficiency
- Multitasking and Organization
- Dependability and Reliability
- Great Communication Skills
- Ability to Exceed in a Team Environment
Timeline
Medication Aide
SPJST Assisted Living
11.2023 - 12.2024
Sales Associate
Moss True Value Hardware
08.2021 - 11.2023
Certificate of Technical Studies - Dental Assistant
Texas State Technical Institute