Michelle LeFrak
Eagle,ID
Summary
Experienced Customer Service professional brings 20+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Sales Assistant
Toll Brothers
09.2021 - 05.2023
- Provide administrative support for sales team.
- Prepare paperwork and real estate related documents through corporate workflow process such as exhibits, diagrams, endorsements, mortgage documentation.
- Assist with scheduling post-sale contract appointments, facilitating customer visitation process including scheduling, meeting, and welcoming customers who visit before and during their buying process.
- Provide customers with relevant weekly updates on status of their build including sending photos of home under construction.
- Processed transactions accurately while maintaining high level of customer service.
Concierge Catering Coordinator
Market Street Albertsons
01.2019 - 06.2021
- Communicated with customers to review catering goals and budget, deliver quotes and proposals, schedule event and carry out catering needs as contracted.
- Visited venues before events to assess kitchen facilities and make thorough labor and equipment plans.
- Maintained extensive calendar of events and attended necessary event meetings and conference calls.
Concierge/Personal Shopper Specialist
Whole Foods Market
10.2008 - 08.2014
- Pioneered and executed the Concierge/Personal Shopper Program with services including; reoccurring personal shops, custom home pantry delivery, custom menu/recipe planning, themed and custom gift basket program.
- Created and defined service fee's, shopping list guides, healthy eating lists and gift basket themes with pricing.
- Provided personal shopping assistance highlighting various Whole Foods supported dietary needs.
Education
High School Diploma -
Leland High School
San Jose, CA06.1992
Skills
- Client Relationship Management
- Business Administration
- New Business Development
- Customer Relations
- Complaint Resolution
- Attention to Detail
Timeline
Sales Assistant
Toll Brothers
09.2021 - 05.2023
Concierge Catering Coordinator
Market Street Albertsons
01.2019 - 06.2021
Concierge/Personal Shopper Specialist
Whole Foods Market
10.2008 - 08.2014
High School Diploma -
Leland High School