Zakiyah Robinson
Zion,United States
Summary
Service-oriented guest service representative with a background in sales, customer service, and human resources. Known for excellent communication abilities and problem-solving skills. Seeking the Full-time Patient Experience Representative position to utilize my expertise in patient engagement and operational efficiency. Familiar with skills and abilities needed to succeed.Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Natures Emporium
11.2024 - Current
- Assisted customers with product inquiries and service needs to enhance satisfaction.
- Executed daily cash handling procedures, accurately processing transactions and balancing registers.
- Collaborated with team members to create visually appealing merchandise displays that attracted customers.
- Implemented promotional strategies to drive sales and improve customer engagement in-store.
- Trained new employees on operational procedures and customer service standards for consistency.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Established rapport with customers using active listening and interpersonal skills.
- Maintained a clean and calming environment for a overall improved shopping experience
- Developed innovative products based on extensive research of top performing recipes
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Guest Service Representative
City of Hope Medical Center
06.2024 - Current
- Assisted patients with check-in procedures and provided information about services offered.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Responded to patient inquiries promptly, ensuring clear communication and satisfaction.
- Collaborated with medical staff to address patient needs and streamline service delivery.
- Updated guest records with accuracy, ensuring personal preferences were noted for future visits.
Retail Sales Associate/ Cashier/ Customer Service
NEXCOM NAVY EXCHANGE
01.2021 - 04.2025
- Handled product fulfillment operations to ensure timely delivery of goods to customers.
- Implemented spreadsheet solutions that automated key order tracking tasks, enabling the team to more easily monitor and fulfill orders.
- Conducted human resources training for new team members, contributing to a well-trained staff.
- Cultivated strong customer relationships.
- Controlled inventory levels to optimize stock availability and minimize shortages.
- Implemented risk mitigation strategies to reduce potential losses.
- Responded to customer inquiries and requests promptly, demonstrating excellent communication skills.
- Collaborated with housekeeping and maintenance teams to ensure fitting rooms were well-prepared for customer use.
- Maintained a clean and organized front desk area, contributing to a welcoming atmosphere for customers.
Brand Representative
Hollister Co.
11.2018 - 01.2020
- Fostered brand loyalty and increased repeat business through building strong customer relationships.
- Handled customer satisfaction risks effectively to maintain brand reputation.
- Provided organizational leadership to a team of associates, creating a positive work environment.
- Monitored performance metrics and implemented objectives & key results to track progress.
- Assisted in the management of shipping and receiving operations, ensuring accurate and timely delivery of goods.
Education
Some College Coursework - Communications
College of Lake County
Gurnee, IL12.2022
High School Diploma - undefined
New Tech High @ Zion Benton East
Zion, IL05.2022
Skills
- Project Delivery (Experienced)
- Client Engagement (Experienced)
- Product Fulfillment (Expert)
- Relationship Building (Expert)
- Risk Mitigation (Skillful)
- Consumer Marketing (Skillful)
- Business Development (Skillful)
- Performance Monitoring (Skillful)
- Shipping and Receiving (Experienced)
- Human Resources (Skillful)
- Inventory Control (Experienced)
- Customer Relationship Management (Experienced)
- Operational Efficiency (Experienced)
- Organizational Leadership (Experienced)
- Objectives & Key Results (Experienced)
- Creating and formatting Spreadsheets (Skillful)
- Team collaboration
- Promotional event support
- Hospitality and accommodation
- Strong communication and interpersonal skills
- Reliable and responsible
- Adaptable and flexible
- Creative thinking
- Excellent written and verbal communication
- Engaging with diverse customers
- Documentation and reporting
- Active listening
- Microsoft applications proficiency
Languages
English (Native)
Spanish (Novice)
Timeline
Sales Assistant
Natures Emporium
11.2024 - Current
Guest Service Representative
City of Hope Medical Center
06.2024 - Current
Retail Sales Associate/ Cashier/ Customer Service
NEXCOM NAVY EXCHANGE
01.2021 - 04.2025
Brand Representative
Hollister Co.
11.2018 - 01.2020
High School Diploma - undefined
New Tech High @ Zion Benton East
Some College Coursework - Communications
College of Lake County
Additional information
- Available for full-time employment.
- Is familiar with Microsoft Office suite.
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