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Dynamic hospitality professional with cocktail mixing expertise and a commitment to safe service, honed at Hilton Woodland Hills Hotel. Recognized for cultivating strong customer relationships and enhancing guest experiences, while ensuring compliance with health codes. Proven ability to thrive in high-pressure environments, consistently delivering exceptional service and driving repeat business.

To obtain a position that emphasizes the use of hospitality, customer service, teamwork, and effective delegation to bring success by planning, communication, and organizing. I want to bring my creativity, enthusiasm, experience, and winning team attitude to benefit the company, my colleagues, and myself.

I am a reliable, customer-focused service professional with strong front-of-house experience in hospitality and retail. Proficient in Microsoft Excel, Word and email, I quickly resolve customer issues, manage cash and inventory, and maintain high standards of hygiene and safety. Known for attention to detail, strong teamwork and the ability to work independently, I've trained staff and consistently delivered friendly, efficient service. I am a hard-working person who is very articulate and very task-minded. I like to see a good job done well and I don't like to cut corners. I've had lots of experience with all sorts of working environments and know that I could handle any task given to me, I am more than ready for any challenge as I can keep my calm under pressure and also know how to focus.
I've had many years' experience dealing with the general public and have had my issues arrive in front of me that I needed to solve. From dealing with angry complaints and drunken yelling to someone with a disability needing assistance, all done to the best of my abilities. I've both worked in fast-paced environments that still require a serious level of professionalism and slow-paced areas where precision is key. Trained many new starts at most of my jobs and work very well in a team. In past jobs I've shown a willing initiative to work and to keep things running smoothly and efficiently, either on a team or on my own. I am not one for standing around waiting for the next task, I like to get my head down and focus on what needs to be done.
I have a friendly personality and get on well with others. I make friends fast and I find it fun to communicate with others to make sure the jobs I must do get done correctly. Over the years I have been trained to handle a multitude of situations. I hope that you will see me as an asset to your team.
Ross James Mcvetis Charismatic and driven individual with background in customer service and hospitality. Possesses strong communication and problem-solving skills, paired with ability to work well under pressure. Aims to create memorable experiences and contribute to thriving bar environment. Friendly and outgoing with knack for creating memorable customer experiences and ensuring smooth service. Skilled in communication and teamwork, able to adapt quickly to new environments. Ready to bring energy and dedication to any role.

Serves customers with accurate drink preparation, calm communication, and consistent attention to age verification and alcohol compliance. Maintains a clean, stocked bar and supports smooth service during busy shifts, handling cash, replenishing supplies, and keeping standards high. Advises guests on beverage choices and manages requests with tact and professionalism. Manages stock rotation, replenishment, and inventory checks to keep service areas organised and well supplied. Supports fast-paced shifts by prioritising tasks, monitoring stock levels, and reducing waste through careful handling and accurate counts. Delivers reliable front-of-house support through punctual service, clear communication, and a steady approach under pressure. Adapts quickly to new tasks, working across customer-facing, stock, and hands-on roles with a strong focus on quality. Communicates clearly, follows instructions well, and contributes to safe, tidy, and well-organised work environments. Supports team goals through reliability, patience, and a practical approach to getting the job done. Friendly and approachable, always ready to engage with customers and create a welcoming atmosphere. Skilled at multitasking, handling various tasks efficiently under pressure while maintaining a cheerful demeanour. Excellent communication and problem-solving abilities, ensuring smooth service and customer satisfaction. Reliable and eager to learn, with a commitment to contributing positively to the team. Manages stock counts, inventory records and stock rotation to support accurate replenishment and reduce waste. Maintains clean, safe stock areas and identifies shortages or damaged goods to keep service levels consistent. Supports fast-paced service by keeping supplies organised, stocked and ready for use. Applies health, safety and alcohol compliance standards while handling customer requests with calm, clear communication. Brings strong teamwork, punctual service and a positive attitude across customer-facing and manual roles. Adapts to changing demands, follows instructions carefully and supports smooth day-to-day operations through reliable, practical work. Reliable Stock Taker with comprehensive experience in inventory management and stock auditing. Demonstrates accuracy in counting and recording stock levels, ensuring optimal inventory control. Excels in identifying discrepancies and implementing corrective actions to maintain stock integrity. Brings strong organisational skills and a proactive approach to streamlining stock-taking processes.

Michelle-Lei Canlas

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Bartender

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Pharmacy Technician Certification - Pharmacy Technology Program

Medical Assistant Certification - Clinical Assisting

Some College (No Degree) - Nursing

High School Diploma -

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Bartender

Pharmacy Technician Certification - Pharmacy Technology Program

Medical Assistant Certification - Clinical Assisting

Some College (No Degree) - Nursing

High School Diploma -

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