Michelle Leiterman
Goodyear,AZ
Summary
Driven by a results-focused approach, I enhanced customer satisfaction and sales at We-ok-pa Casino Resort through personalized assistance and innovative merchandise displays. My blend of empathetic communication and inventory management proficiency streamlined operations and fostered positive experiences, demonstrating my commitment to excellence and team collaboration. Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
10
10
years of professional experience
Work History
Gift Shop Associate
We-ok-pa Casino Resort
2021.06 - 2024.08
- Increased customer satisfaction by providing personalized assistance and product recommendations.
- Collaborated with team members to create eye-catching merchandise displays, attracting customer attention and boosting sales.
- Welcomed visitors warmly upon entering the gift shop, fostering a positive shopping experience from the outset.
- Stayed informed on current trends within the industry to offer relevant product suggestions to customers seeking unique gifts.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of products.
- Processed transactions efficiently, ensuring accurate payment handling and minimal wait times for customers.
- Assisted with maintaining cleanliness throughout the store daily by organizing shelves, dusting merchandise, and sweeping or mopping the floors.
- Maintained an organized and visually appealing store environment, resulting in increased foot traffic and sales.
- Handled phone inquiries professionally, directing calls as needed or providing accurate information regarding products or store policies.
Expanded Functions Dental Assistant
Dr.jason Muck
2014.10 - 2020.08
- Contributed to a positive patient experience by effectively addressing concerns and answering questions about dental treatments.
- Applied fluoride varnish and sealants.
- Supported dentist during oral surgeries, ensuring proper instrument preparation and sterilization procedures were followed.
- Built strong rapport with patients through empathetic communication skills, fostering trust in dental care providers.
- Increased efficiency in the dental office by assisting with chairside duties such as taking impressions and fabricating temporary crowns.
- Expanded knowledge of dental techniques and advancements by attending continuing education courses, applying new learnings to daily practice.
- Maintained strict adherence to infection control protocols, safeguarding the health of patients and staff.
- Assisted dentists in complex procedures, ensuring efficient and high-quality treatment outcomes.
- Assisted in coronal polishing.
- Optimized inventory management by maintaining accurate records of supplies and equipment usage, minimizing waste, and ordering necessary materials in a timely manner.
- Managed patient records with attention to detail, updating medical histories and inputting relevant information into the practice management software system.
- Streamlined appointment scheduling and management, reducing wait times and improving patient satisfaction.
Education
Associate of Science - Dental Labratory
McCarre Schools
Philadelphia, PA12.1986
Skills
- Patience and Empathy
- Flexible Schedule Adaptability
- Store Cleanliness Maintenance
- Cash Handling Accuracy
- Time management mastery
- POS System Operation
- Basic Math Competency
- Product Knowledge Expertise
- Stock replenishment efficiency
- Interpersonal relationship building
- Team collaboration spirit
- Conflict Resolution Strategies
- Inventory management proficiency
- Cross-selling know-how
- Greeting customers
- Customer Engagement
- Answering questions
- Handling Complaints
- Processing payments
- Building rapport
- Upselling strategies
- Product Recommendations
- Teamwork and Collaboration
- Friendly and Helpful
- Customer Service
- Honest and Dependable
- Reliable and Responsible
- Time Management
- Attention to Detail
- Customer Assistance
Timeline
Gift Shop Associate
We-ok-pa Casino Resort
2021.06 - 2024.08
Expanded Functions Dental Assistant
Dr.jason Muck
2014.10 - 2020.08
Associate of Science - Dental Labratory
McCarre Schools
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