Skylar Hill
The Colony,TX
Summary
Dependable and organized professional with both back- end understanding of processes and logistics as well as front-facing customer service. Proven success in optimizing work / stock flow, and providing a positive customer experience. Recognized for flexibility, adaptability, a willingness to learn new skills and build with members of a team.
Overview
5
5
years of professional experience
Work History
Gift Shop Associate
Cook Children’s
08.2024 - Current
- Assisted customers in selecting gifts, enhancing shopping experience through personalized service.
- Operated point-of-sale systems, ensuring accurate transactions and efficient checkout processes.
- Maintained inventory accuracy by organizing stock and conducting regular counts.
- Collaborated with team members to create visually appealing merchandise displays.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
Warehouse Lead /Lead Key Holder
Dick's Sporting Goods, Inc
04.2021 - 08.2024
- Supervised daily warehouse operations, ensuring efficient workflow and adherence to safety protocols.
- Trained and mentored new staff on equipment usage and safety standards.
- Coordinated inventory management, optimizing stock levels to enhance order fulfillment.
- Implemented process improvements that reduced material handling time and increased productivity.
- Utilized warehouse management systems for tracking inventory and managing logistics effectively.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Followed verbal and written instructions to properly move and ship products.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Seasonal Worker
Michaels Arts and Crafts
09.2020 - 03.2021
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained inventory accuracy through regular stock checks and restocking efforts.
- Collaborated with team members to create visually appealing displays and merchandising layouts.
- Streamlined checkout processes, ensuring efficient customer service during peak hours.
- Contributed to sales goals by promoting seasonal products and special offers to customers.
- Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
- Assisted with seasonal merchandising efforts by rearranging shelves and creating visually appealing displays that attracted customer attention.
Education
High School Diploma -
Winfree Academy
Richardson, TXSkills
- Patience and empathy
- Effective communication
- Flexible schedule adaptability
- Store cleanliness maintenance
- Cash handling accuracy
- Time management mastery
- POS system operation
- Loss prevention awareness
- Personalized service
- Teamwork
- Customer service
- Multitasking Abilities
Certification
- BLS Certified via American Heart Association, 6/29/2024-06/2026
Timeline
Gift Shop Associate
Cook Children’s
08.2024 - Current
Warehouse Lead /Lead Key Holder
Dick's Sporting Goods, Inc
04.2021 - 08.2024
Seasonal Worker
Michaels Arts and Crafts
09.2020 - 03.2021
High School Diploma -
Winfree Academy