Michelle Letellier
Saco,ME
Overview
6
6
years of professional experience
Work History
Universal Banker
M&T Bank
Scarborough, Maine
09.2022 - Current
- Assisted customers with account inquiries and transaction processing.
- Educated clients on banking products and services to enhance understanding.
- Processed deposits, withdrawals, and loan payments accurately and efficiently.
- Handled customer complaints and resolved issues in a professional manner.
- Collaborated with team members to ensure smooth branch operations daily.
- Maintained accurate records of customer interactions and transactions.
- Promoted digital banking tools to improve customer convenience and engagement.
- Supported compliance efforts by adhering to banking regulations and policies.
- Processed deposits, withdrawals, loan payments and other financial transactions.
Teller
Maine Community Bank
Waterboro, Maine
09.2021 - 09.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Managed cash drawer and balanced daily transactions.
- Maintained confidentiality of customer information and transactions.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
Lead Teller
Infinity Federal Credit Union
Arundel, Maine
12.2019 - 07.2021
- Trained and mentored new tellers on customer service and transaction procedures.
- Assisted members with account inquiries and resolved issues efficiently.
- Processed deposits, withdrawals, and loan payments accurately and promptly.
- Managed cash drawer, ensuring accurate cash handling throughout shifts.
- Conducted audits of cash transactions to maintain financial integrity and accuracy.
- Provided exceptional customer service, fostering positive member relationships at all times.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Provided ongoing coaching and feedback to tellers on their job performance.
- Resolved customer complaints in a timely manner while ensuring compliance with banking regulations.
Skills
- Client support and service
- Analytical problem solving
- Branch operations management
- Cash handling expertise
- Transaction processing skills
- Regulatory compliance oversight
- Digital banking initiatives
- Relationship development
- Payment processing efficiency
- Account setup
References
References available upon request.
Timeline
Universal Banker
M&T Bank
09.2022 - Current
Teller
Maine Community Bank
09.2021 - 09.2022
Lead Teller
Infinity Federal Credit Union
12.2019 - 07.2021