Michelle Lewis
Birmingham
Summary
Dynamic LPN with extensive experience at CSL Plasma, excelling in patient education and health assessments. Proven ability to lead teams and enhance performance through effective communication and conflict resolution. Skilled in electronic health records management and committed to maintaining high standards of patient care and safety.
Overview
11
11
years of professional experience
1
1
Certification
Work History
LPN Office Nurse
CSL Plasma
Birmingham
10.2024 - Current
- Provided education and counseling on health-related topics to patients and their families.
- Ensured that all forms were completed accurately before submitting them for processing.
- Documented all treatments given in accordance with established guidelines.
- Answered telephones promptly and courteously while scheduling appointments for patients.
LPN Charge Nurse
Shelby Ridge Rehab
Alabaster
01.2024 - 10.2024
- Ensured all safety protocols were followed during patient care.
- Assisted in developing policies related to infection control practices.
- Coordinated shift schedules and assigned duties to LPNs and CNAs based on qualifications.
- Assessed patients' health conditions and monitored changes in their condition.
Team Leader Manager/Call Center Customer Service Representative
T-Mobile
Birmingham
12.2020 - 11.2023
- Organized team meetings to discuss progress and challenges.
- Provided guidance, coaching, and feedback to team members.
- Identified areas where teams could improve their skillset.
- Maintained records of employee performance reviews.
Senior Account Executive
Portfolio Recovery Associates
Birmingham
10.2017 - 12.2020
- Created detailed reports on sales performance, revenue forecasts, and budget expenditures.
- Developed strategies for increasing sales volume through existing clients as well as new ones.
- Established long-term partnerships with vendors by negotiating favorable terms.
- Managed day-to-day client accounts, ensuring high levels of customer satisfaction.
Pharmacy Technician Lead
Walmart pharmacy
Birmingham
03.2014 - 10.2017
- Verified accuracy of medication labels before they were dispensed to customers.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Organized work areas so that everything was easily accessible when needed.
- Assisted in training new employees on pharmacy procedures.
Education
Associate of Science - Practical Nursing
Wallace Community College, Selma, AL
Selma, AL12-2023
High School Diploma -
Keith Middle High School
Orrville, AL05-2006
Skills
- Patient assessment and health education
- Medication administration
- Infection control
- Electronic health records management
- Appointment scheduling and coordination
- Team leadership and performance management
- Customer service and conflict resolution
- Time management
Certification
- License Practical Nurse with BLS/CPR
- Certified Pharmacy Technician
- Certified Nursing Assistant
Timeline
LPN Office Nurse
CSL Plasma
10.2024 - Current
LPN Charge Nurse
Shelby Ridge Rehab
01.2024 - 10.2024
Team Leader Manager/Call Center Customer Service Representative
T-Mobile
12.2020 - 11.2023
Senior Account Executive
Portfolio Recovery Associates
10.2017 - 12.2020
Pharmacy Technician Lead
Walmart pharmacy
03.2014 - 10.2017
Associate of Science - Practical Nursing
Wallace Community College, Selma, AL
High School Diploma -
Keith Middle High School
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