Michelle Lewis-Nalley
Columbus,OH
Summary
Results-oriented banking professional offering 27 years of experience, with a reputation for delivering high-quality, timely service to customers, colleagues, and stakeholders. Forward-thinking and adept at identifying and implementing process improvements to aid in efficiency and accuracy of processes. Adaptable and flexible to situational needs ensuring priority items are completed. Growth mindset as evidenced by obtaining an undergraduate business administration degree in 2024. Extensive background in customer service, operations, and retail. Accomplished in collecting supporting information, drafting and reporting comprehensive documentation and leading agreements to resolve complex problems.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Consumer Resolution Specialist
Huntington National Bank
02.2024 - Current
- Maintained detailed records of all interactions and resolutions as required to ensure accuracy in legal reporting.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating more accurate and timely responses.
- Provided technical and operational assistance on loan, lease, and mortgage accounts in legal actions. Including frequent communication with consumers and attorneys, as well as representing Huntington Bank in court proceedings.
- Prepared documents to assist in Probate cases.
Court Order Processing Specialist 3
Huntington National Bank
06.2018 - 02.2024
- Provide information pursuant to requests received from courts, state agencies, and federal agencies
- Coordinate communication between and among internal departments, external counsel, and requesting entities
- Fully cross-trained on end-to-end court order processes, and routinely filled in for case intake and quality control functions
- Certified Notary Public.
Centralized Reconcilement Processor 2
Huntington National Bank
01.2000 - 01.2018
- Documented department procedures
- Reconciled internal general ledger accounts, including Items-in-Transit and Huntington Bill Pay DDA.
- Performed Official Check reconcilement, including exception resolution and reconcilement of Official/Cashier Check, Money Order, and American Express DDAs
- Supported branches needing information about checks and copies of negotiated items
- Consolidated HNB information with corresponding accounts from acquired banks, including Sky Bank, Unizan Bank, and FirstMerit Bank
- Supported Escheatment process for Official/Cashier's checks and Money Orders.
Education
Bachelor's in Business Administration -
Franklin University
Columbus, OH06.2024
Associate of Applied Science, Business Administration -
Columbus State Community College
Columbus, OH01.2022
Skills
- Conflict Mediation
- Legal knowledge
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Flexible and Adaptable
- Excellent Communication
- Information Collection
- Document Preparation
- Critical Thinking
Certification
Advanced Foundations of Business Certification, 2022-01-01
Transferrable Skills
- Ability to work independently
- Attention to detail
- Communication
- Critical thinking
- Providing feedback
- Strong work ethic
- Team player/work
- Time management
- Facilitating discussions
- Problem-solving
- Representing others
- Following through on tasks
- Setting deadlines and obtaining them
Timeline
Consumer Resolution Specialist
Huntington National Bank
02.2024 - Current
Court Order Processing Specialist 3
Huntington National Bank
06.2018 - 02.2024
Centralized Reconcilement Processor 2
Huntington National Bank
01.2000 - 01.2018
Bachelor's in Business Administration -
Franklin University
Associate of Applied Science, Business Administration -
Columbus State Community College