Michelle Liddick
Ranger,TX
Summary
Medical Billing and Accounts Receivable (A/R) Specialist with 9+ years of experience in U.S. healthcare Revenue Cycle Management (RCM), supporting medical and mental/behavioral health practices. Proven expertise across the full billing lifecycle, including insurance verification, charge entry, claim submission, payment posting, A/R follow-up, denial management, and appeals. Highly proficient in working with Medicare, Medicaid, Tricare, and major commercial payers, ensuring compliance with CMS and payer-specific regulations. Demonstrated success in reducing A/R days, increasing collections, and improving first-pass claim acceptance rates through proactive denial resolution and structured workflows. Adept at remote collaboration with providers, coders, and administrative teams while maintaining strict HIPAA compliance and audit-ready records.
Overview
11
11
years of professional experience
4
4
Patient Account Representative
Work History
Revenue Cycle Specialist
Annuity Health
Reading, PA
04.2026 - 08.2026
- Hospital Claims experience and healthcare receivables experience preferred
- Managed insurance claims follow-up processes to ensure timely resolution and compliance with company policies.
- Analyzed claim data to identify trends, improving follow-up strategies and reducing outstanding balances.
- Assisted with insurance verification to support accurate patient eligibility determinations.
- Reviewed denied claims and identified missing documentation for resubmission.
- Navigated Artiva to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
- Identify payer trends and payment discrepancies across both PB and HB claim types and escalate findings to leadership
- Followed up on claims VIA Phone calls, & payer website
Revenue Cycle Representative
Adventist Health System
Roseville, CA
10.2025 - 02.2026
- Reviewed patient accounts for billing accuracy, resolving discrepancies before claim submission.
- Verified insurance eligibility and benefits, ensuring coverage details supported clean reimbursement.
- Monitored denied claims, researched root causes, and submitted corrected appeals promptly.
- Posted payments and adjustments accurately, maintaining balanced revenue cycle records.
- Hospital Claims experience and healthcare receivables experience preferred
- Managed insurance claims follow-up processes to ensure timely resolution and compliance with company policies.
- Analyzed claim data to identify trends, improving follow-up strategies and reducing outstanding balances
- Assisted with insurance verification to support accurate patient eligibility determinations.
- Reviewed denied claims and identified missing documentation for resubmission.
- Navigated Epic to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
- Identified payer trends and payment discrepancies across both PB and HB claim types and escalated findings to leadership
- Followed up on claims VIA Phone calls & payer website
Insurance Specialist
Conifer Health
Dallas, TX
06.2025 - 09.2025
- Processed patient accounts, verified insurance eligibility, and updated billing records to support accurate revenue cycle operations.
- Reviewed claims for coding errors, missing documentation, and payer requirements before submission.
- Contacted patients and insurers to resolve balance inquiries, denials, and account discrepancies.
- Posted payments, adjustments, and refunds while maintaining accurate financial records.
- Monitored claim status through billing systems and followed up on outstanding reimbursements.
- Followed up on outstanding accounts receivable for HB & PB to support timely reimbursement.
- Ensured accurate and detailed documentation of all follow-up activities in Artiva
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Followed up on claims VIA Phone calls & payer website
- Escalate claims with payers for resolution on inaccurate or delayed claim processing
- Identify payer trends and payment discrepancies across both PB and HB claim types and escalate findings to leadership
- Utilize resources provided by the client to promote accuracy and resolve claims in accordance with client expectations
- Navigate Artiva to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
Medical Collections
Jorie HealthCare Partners, LLC
Oak Brook, IL
12.2024 - 04.2025
- Reviewed patient accounts to identify unpaid balances and collection priorities.
- Contacted insurers and patients to resolve claim discrepancies and overdue balances.
- Posted payments accurately and updated account records in billing systems.
- Interpreted explanations of benefits and adjusted collections activity accordingly.
- Maintained confidential patient information while supporting HIPAA-compliant collections processes.
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Identified payer trends and payment discrepancies across both PB and HB claim types and escalated findings to leadership
- Monitored accounts receivable to identify trends and proactively address potential issues.
- Submit reconsiderations and/or appeals for both PB and HB claims with appropriate attachments, documentation, and clinical justification
- Navigate Epic to manage HB and PB Work queues, document followup activity, and review 835 remittance/ERA data
Revenue Cycle Representative
Titan Health Management Solutions
Tucson, AZ
09.2024 - 11.2024
- Processed patient accounts, verified insurance eligibility, and updated billing records to support accurate revenue cycle operations.
- Reviewed claims for coding errors, missing documentation, and payer requirements before submission.
- Contacted patients and insurers to resolve balance inquiries, denials, and account discrepancies.
- Posted payments, adjustments, and refunds while maintaining accurate financial records.
- Monitored claim status through billing systems and followed up on outstanding reimbursements.
- Followed up on outstanding accounts receivable for HB & PB to support timely reimbursement.
- Ensured accurate and detailed documentation of all follow-up activities in Meditech
- Investigate and resolve unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Followed up on claims VIA Phone calls, & payer website
- Escalate claims with payers for resolution on inaccurate or delayed claim processing
- Identify payer trends and payment discrepancies across both PB and HB claim types and escalate findings to leadership
- Utilize resources provided by the client to promote accuracy and resolve claims in accordance with client expectations
- Navigate Meditech to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
Medical Collections
Meduit Rcm
Charlotte, NC
01.2024 - 08.2024
- Reviewed patient accounts to identify unpaid balances and collection priorities.
- Contacted insurers and patients to resolve claim discrepancies and overdue balances.
- Posted payments accurately and updated account records in billing systems.
- Interpreted explanations of benefits and adjusted collections activity accordingly.
- Maintained confidential patient information while supporting HIPAA-compliant collections processes.
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Identified payer trends and payment discrepancies across both PB and HB claim types and escalated findings to leadership
- Monitored accounts receivable to identify trends and proactively address potential issues.
- Submit reconsiderations and/or appeals for both PB and HB claims with appropriate attachments, documentation, and clinical justification
- Navigate Meditech to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
Medical Collections
PFS Group
Houston, TX
05.2023 - 12.2023
- Reviewed patient accounts to identify unpaid balances and collection priorities.
- Contacted insurers and patients to resolve claim discrepancies and overdue balances.
- Posted payments accurately and updated account records in billing systems.
- Interpreted explanations of benefits and adjusted collections activity accordingly.
- Maintained confidential patient information while supporting HIPAA-compliant collections processes.
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Identified payer trends and payment discrepancies across both PB and HB claim types and escalated findings to leadership
- Monitored accounts receivable to identify trends and proactively address potential issues.
- Submit reconsiderations and/or appeals for both PB and HB claims with appropriate attachments, documentation, and clinical justification
- Navigate Epic to manage HB and PB Work queues, document followup activity, and review 835 remittance/ERA data
Medical Billing Specialist
Veritas Collaborative
Saint Paul, MN
08.2022 - 10.2022
- Reviewed patient accounts to identify unpaid balances and collection priorities.
- Contacted insurers and patients to resolve claim discrepancies and overdue balances.
- Posted payments accurately and updated account records in billing systems.
- Interpreted explanations of benefits and adjusted collections activity accordingly.
- Maintained confidential patient information while supporting HIPAA-compliant collections processes.
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Identified payer trends and payment discrepancies across both PB and HB claim types and escalated findings to leadership
- Monitored accounts receivable to identify trends and proactively address potential issues.
- Submit reconsiderations and/or appeals for both PB and HB claims with appropriate attachments, documentation, and clinical justification
- Navigate Aura & Sigmund to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Followed up on claims VIA Phone calls & payer website
- Escalate claims with payers for resolution on inaccurate or delayed claim processing
- Utilize resources provided by the client to promote accuracy and resolve claims in accordance with client expectations
- Navigate Aura & Sigmund to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
Medical Collections Specialist
Professional Medical Services
Fort Worth, TX
07.2019 - 08.2020
- Reviewed patient accounts to identify unpaid balances and collection priorities.
- Contacted insurers and patients to resolve claim discrepancies and overdue balances.
- Posted payments accurately and updated account records in billing systems.
- Interpreted explanations of benefits and adjusted collections activity accordingly.
- Maintained confidential patient information while supporting HIPAA-compliant collections processes.
- Investigated and resolved unpaid, underpaid, and rejected claims by working with insurance providers and internal departments.
- Identified payer trends and payment discrepancies across both PB and HB claim types and escalated findings to leadership
- Monitored accounts receivable to identify trends and proactively address potential issues.
- Submit reconsiderations and/or appeals for both PB and HB claims with appropriate attachments, documentation, and clinical justification
- Navigate Epic to manage HB and PB Work queues, document follow-up activity, and review 835 remittance/ERA data
Clerical
Professional Medical Services
Fort Worth, TX
07.2019 - 09.2019
- Managed patient records, ensuring accurate data entry and timely document updates.
- Coordinated appointment scheduling and resolved calendar conflicts across departments.
- Processed insurance forms, referrals, and intake documents with strong attention to details
- Maintained confidential files and supported HIPAA-compliant record handling.
- Sent patient letters out for three facilities.
- Checked the Clerical Queue for two facilities. Ran Clerical Pending Report
- Sent Items back to the call Rep if they were missing items that they printed to pdf.
- Sent fax out through email and received faxes.
- Pulled Medical Records for the two facilities and printed to pdf.
- Epic revenue cycle experience
- 6+ months of project management experience
- 1+ years of customer service experience
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
Patient Account Representative
Esha, Inc
Fort Worth, TX
06.2015 - 03.2019
- Accurately registered patients, verifying demographics, insurance, and eligibility before service delivery.
- Collected co-pays, processed payments, and issued receipts according to billing procedures.
- Obtained required signatures and updated consent forms in electronic health records.
- Reviewed insurance authorizations and pre-certification requirements to support timely care.
- Maintained confidential records and ensured compliance with HIPAA and facility policies.
- Identifies appropriate payment details and saves a backup as appropriate
- Researches, validates, and adjusts payment postings.
- Follows up according to procedures and policies, with the overall goal of resolving the account.
- Initiates payer recoupment, payer refunds, and patient refunds where applicable.
- Follows up in accordance with procedures and policies, with the overall goal of resolving the account.
- Navigated various payer claims portals and understood payer functionality.
- Interacted with others by communicating effectively both orally and in writing.
- Managed corrected and rejected claims
- Worked appeals
- Generated and sent out electronic clean claims
Education
associate’s degree - Medical Office Administration
Concorde Career College
Grand Prairie, TX05.2015
High School Diploma - Basic
DuncanvilleHighSchool
Duncanville, TX05.2003
Skills
- Claims review & processing
- Payer Guidelines
- HIPAA Compliance
- Medical Billing
- Microsoft Office
- Multiple Emr System (Epic, Artiva, Meditech, NextGen)
- Excellent Communication Skills
- Medical Collections
- Insurance Denials, & Rejects
- CPT, HCPCS, CARC codes
- Verifying Insurance
- Multitasking
Work Preference
Work Type
Full TimeLocation Preference
RemoteTimeline
Revenue Cycle Specialist
Annuity Health
04.2026 - 08.2026
Revenue Cycle Representative
Adventist Health System
10.2025 - 02.2026
Insurance Specialist
Conifer Health
06.2025 - 09.2025
Medical Collections
Jorie HealthCare Partners, LLC
12.2024 - 04.2025
Revenue Cycle Representative
Titan Health Management Solutions
09.2024 - 11.2024
Medical Collections
Meduit Rcm
01.2024 - 08.2024
Medical Collections
PFS Group
05.2023 - 12.2023
Medical Billing Specialist
Veritas Collaborative
08.2022 - 10.2022
Medical Collections Specialist
Professional Medical Services
07.2019 - 08.2020
Clerical
Professional Medical Services
07.2019 - 09.2019
Patient Account Representative
Esha, Inc
06.2015 - 03.2019
High School Diploma - Basic
DuncanvilleHighSchool
associate’s degree - Medical Office Administration
Concorde Career College