Michelle Liddick
Ranger,TX
Summary
My Name is Michelle Liddick and I have Insurance professional with robust experience in claims management and follow-up procedures. Known for improving process efficiency and achieving resolution in complex cases. Reliable team player with focus on collaboration and adaptability, equipped with strong analytical and organizational skills.
Diligent Medical Collections with solid background in managing insurance claims and ensuring timely follow-up. Demonstrated ability to resolve outstanding claims and streamline reimbursement processes. Proven expertise in communication and problem-solving to enhance operational efficiency.
Overview
13
13
years of professional experience
Work History
Insurance Follow-Up Representative
Annuity Health
Reading, PA
04.2026 - 08.2026
- Hospital Claims experience and healthcare receivables experience preferred
- Managed insurance claims follow-up processes to ensure timely resolution and compliance with company policies.
- Collaborated with healthcare providers to verify patient insurance coverage and resolve discrepancies efficiently.
- Analyzed claim data to identify trends, improving follow-up strategies and reducing outstanding balances.
- Contributed to a positive work environment by sharing best practices among peers and actively participating in team meetings geared towards continuous improvement.
- Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.
- Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
- Identified and resolved discrepancies and errors in customer accounts.
- Take appropriate actions to resolve issues in a way the results in payment and/or complete closure of insurance balance
- Make phone calls and use insurance companies provider portals to check claim status
- Identify why payment has not been received from the payer
- Verify Insurance with patient
- Used TNC for calls
- Used Spam to merge medical records with appeals
- WestFax to send fax and use for incoming fax
- Emr System: Aritva, Invision, & Annuityone
Insurance Specialist
Titan Health Management Solutions
Arizona
08.2024 - 11.2024
- Hospital claims experience and healthcare receivables experience preferred
- Problem solving, research, organization, details oriented
- Following up on unresolved claims
- Make phone calls and use insurance companies’ websites to check on claim status
- Identify why payment has not been received from the payer
- Take appropriate actions to resolve issues in a way the results in payment and/or complete closure of insurance balance
- Follow up on patient balances as assigned
- Other duties as assigned
- Verify insurance
- Filing
- Faxed and through RingCentral
- EMR SYSTEM: Meditech, metis, connance
Billing Specialist (Temp)
Veritas Collaborative
North Carolina
07.2022 - 10.2022
- Worked Report that Manager Sent out High dollar amount, Bundle Amount
- Checked on insurance website for EOB.
- Call Insurance company
- Print appeals to pdf, claims to pdf.
- Submitted corrected claims.
- Print primary and secondary claims to pdf.
- Verify Insurance
- Filing
- Faxed through RingCentral
- Microsoft teams
- 1+ years of customer service experience
- EMR System: Aura, Sigmund, Smartsheet, & Change Healthcare
Medical Collection/Call Representative
Professional Medical Services
Fort Worth, TX
07.2019 - 08.2020
- Worked Report that Manager Sent out.
- Checked on insurance website for EOB.
- Call Insurance company
- Call patient
- Worked out of ARCC.
- Place patient letter in ARCC
- Print Medical Records pdf.
- Print primary and secondary claims to pdf.
- Verify Insurance
- Filing
- Epic revenue cycle experience
- 6+ months of project management experience
- 1+ years of customer service experience
- EMR System: Trinity, Optum, EPIC, Tri Health, Cerner, & NextGen
Clerical
Professional Medical Services
Fort Worth, TX
07.2019 - 08.2020
- Sent patient letters out For Three facility.
- Checked Clerical Queue for two facilities.
- Ran Clerical Pending Report
- Sent Items back to the call Rep if they were missing items that they printed to pdf.
- Sent fax out through email and received faxes.
- Pulled Medical Records for the two facilities and printed to pdf.
- Used Tiff editor.
- Filing
- Epic revenue cycle experience
- 6+ months of project management experience
- 1+ years of customer service experience
- EMR system: Trinity, Epic, Optum, Tri Health, Cerner, & NextGen
Patient Account Representative
Esha, INC
Fort Worth, TX
06.2015 - 03.2019
- Worked denied claims & sent appeals to both government & commercial payers.
- Manage and correct rejected claims.
- Verified CPT, ICD-9 & ICD-10 and modifier guidelines by insurance & send out clean claims.
- Generate and send electronic claims.
- Enter demographics and audit patient demographics and insurance information prior to billing.
- Worked in payment batches of about $30,000 a week.
- Took over the phone payments from patients who called in & posted payments.
- Checked office charges & verified insurance.
- Contact insurance regarding outstanding claims.
- Sending corrected claims and secondary claims
- Printing paper claim
- Contact patients to obtain corrected insurance information.
- Filing
- 1+ years of customer service experience
- EMR system: eClinical
Front Office/Back Office (Internship)
Southwest Gastroenterology
Burleson, TX
03.2015 - 05.2015
- Scheduled appointments for 5-10 patients for surgery & clinic.
- Posted payments & checked for accuracy of charges on patient accounts.
- Roomed patients & took vitals.
- Filing
- 1+ years of customer service experience
- EMR system: eClinical
Afternoon Assistant Teacher
Pumpkin Patch Day Care
Burleson, TX
01.2015 - 03.2015
- Fed & interacted with infants.
- Made sure the infants were safe & cleaned up.
- Spoke with parents about children’s days.
Receptionist
Express Employment Professionals
Waxahachie, TX
10.2013 - 01.2014
- Answered between 10-25 calls a day.
- Greeted customers & employees as they came in.
- Shorted out mail & stuffed envelopes.
- Filing
Education
associate’s degree - Medical Office Administration
Concorde Career College
Grand Prairie, TX05.2015
High School Diploma - Basic
DuncanvilleHighSchool
Duncanville, TX05.2003
Skills
- Excellent verbal communication
- Appointment Scheduling
- Electronic Billing
- Insurance Verification
- Posting EOB/Payments
- Data entry proficiency
- Insurance verification
- Problem resolution
- HIPAA compliance
- Medical billing
- Follow-up procedures
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Correctly identify root causes to determine appropriate actions and outcomes
- Problem-solving abilities
- Attention to detail
- Multitasking Abilities
- Computer skills
- Customer service excellence
- Organizational skills
- Phone etiquette
- Microsoft office
- Call center experience
- Medical terminology
- Understand cms-1500 & UB-04 claims
Timeline
Insurance Follow-Up Representative
Annuity Health
04.2026 - 08.2026
Insurance Specialist
Titan Health Management Solutions
08.2024 - 11.2024
Billing Specialist (Temp)
Veritas Collaborative
07.2022 - 10.2022
Medical Collection/Call Representative
Professional Medical Services
07.2019 - 08.2020
Clerical
Professional Medical Services
07.2019 - 08.2020
Patient Account Representative
Esha, INC
06.2015 - 03.2019
Front Office/Back Office (Internship)
Southwest Gastroenterology
03.2015 - 05.2015
Afternoon Assistant Teacher
Pumpkin Patch Day Care
01.2015 - 03.2015
Receptionist
Express Employment Professionals
10.2013 - 01.2014
High School Diploma - Basic
DuncanvilleHighSchool
associate’s degree - Medical Office Administration
Concorde Career College