Michelle Lin
Saline
Summary
Proven leader in operational management, with a track record of fostering team growth and enhancing customer satisfaction at Evergreen Oriental Inc. Skilled in conflict resolution and team development, I excel in creating efficient, high-performing teams and delivering top-notch customer service. Achievements include significantly improving staff performance and productivity through effective feedback and workload management.
Overview
1
1
year of professional experience
Work History
Supervisor of Operations
KPOT
11.2024 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Operation Manager Internship
Evergreen Oriental Inc
11.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Education
Bachelor - Management
Eastern Michigan University
Ypsilanti, MI05.2025
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Supervisor of Operations
KPOT
11.2024 - Current
Operation Manager Internship
Evergreen Oriental Inc
11.2023 - Current
Bachelor - Management
Eastern Michigan University
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