Michelle L. Lewis
Somersworth
Summary
Professional caregiver with extensive experience in providing compassionate and reliable support. Adept at assisting with daily living activities, medication management, and mobility support. Strong focus on team collaboration and achieving results, ensuring adaptability to changing needs. Known for empathy, patience, and strong communication skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
PCA
Wentworth Assisted Living
Dover, NH
12.2025 - Current
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Documented resident care activities accurately in compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Implemented infection control measures, contributing to a safe living environment for residents.
- Facilitated recreational activities that promoted social interaction and mental well-being among residents.
- Advocated for resident needs and preferences, enhancing overall quality of life in the facility.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated personal hygiene management, feeding and ambulation.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
PCA
Assisting Hands
Portsmouth, NH
09.2025 - 12.2025
- Provide companionship and emotional support
- Assist with meals, light housekeeping, and errands
- Help with personal care such as bathing, dressing, and grooming
- Encourage independence and dignity for every client
- Assist clients with daily activities such as bathing, dressing, grooming, and toileting
- Provide medication reminders and assist with medication management as directed
- Help with mobility and transferring (e.g., moving from bed to wheelchair)
- Prepare and serve meals according to dietary requirements
- Perform light housekeeping duties including cleaning, laundry, and organizing living spaces
- Offer companionship and emotional support to clients
- Monitor and report changes in clients’ physical or mental health to healthcare professionals or family
- Assist with transportation to appointments, errands, and activities
- Follow care plans and instructions provided by healthcare professionals
- Maintain accurate records of care provided and any incidents
- Promote safety and respond to emergencies promptly
PCA
As Life Goes On
Rochester, NH
01.2025 - 12.2025
- Trained new staff on best practices in patient care and safety protocols.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
- Maintained clean and safe environment to promote patient safety and comfort.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Documented patient information and care activities in electronic health record.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Followed directions of licensed nurses to administer medications and treatments.
- Assisted residents with daily living activities, ensuring comfort and safety.
Medical Records Manager
Exeter Center-Exeter NH Medical Records Management/Central Supply
Exeter, NH
01.2024 - 2025
- Partner with nursing center leadership to ensure compliance with Genesis Standard Operating Procedures by purchasing to PPD Budget, adhering to spend against budget goals, ensuring readiness by minimizing emergency orders, and managing product utilization.
- Establish and maintain reorder point information for routinely used products.
- Restock unit-based locations and/or patient rooms from central supply to ensure nursing customer satisfaction.
- Ensure proper receipt of medical and nursing supply shipments by confirming that all items on the driver's manifest and purchase order match and are in acceptable condition.
- Verify items on invoices are priced correctly.
- Maintain forms/office supplies inventory as well as the diagnosis list/sheet in the electronic system.
- Perform ICD coding in consultation with Nursing/Clinical Reimbursement Coordinator (CRC) - RN.
- Create medical records for all newly admitted patients/residents.
- Conduct routine audits of medical records upon admission and throughout patient/resident stay, to monitor compliance with policies regarding documentation, physician visits, and timeliness.
- Obtain all appropriate departmental and physician signatures on patient/resident discharge charts within 30 days of patient/resident discharge.
Exeter Hospital- Exeter NH Patient Access
01.2023 - 01.2024
- Accurately collect demographic and financial data, define and educate patients on financial responsibilities and complete insurance verification on designated patients.
- Schedule patient appointments for the respective site, where indicated.
- Coordination of activities related to admission of patients including, but not limited to, any regulatory forms and registration of outpatient/ED patients for hospital services and coordinating clinical placement (to include bed placement).
- Utilizes superior customer service skills to perform daily administrative duties to include greeting and check in of patients while demonstrating sensitivity to the patient's comfort, confidentiality and concerns.
- Provides patient education, Advance Directives, Patient's Rights, Consents and Medicare Important Message forms to patients at the time of admitting and/or registration process, obtains signatures from appropriate consenting party on all necessary forms, and scans all forms into Meditech, as needed.
- Collection of copays, patient balances, posting payment and adjustment transactions, and balancing daily journal, depending on site.
- Competent in registration software systems for Core and Exeter Hospital departments.
- Transitions between all Patient Access departments to provide coverage.
- Assists with daily quality control.
- Performs other duties as assigned.
Education
Associates Degree - Business Management
Marian Court College
Swampscott, MA01.2005
Skills
- Executed precise data entry tasks with attention to detail
- Cultivated collaborative environments that drive team engagement and accountability
- Exhibited a proactive work ethic and dedicated commitment to achieving desired outcomes
- Demonstrated proficient typing skills at a speed of 45 words per minute
- Demonstrated advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
- Demonstrated exceptional leadership capabilities in team settings
- Leveraged 20 years of expertise in customer service and management to enhance team performance
- Led HCSIS initiatives over four years, driving system improvements and user engagement
- Leveraged six years of experience in electronic medical records (EMR) management
- Demonstrated comprehensive understanding of HIPAA regulations and compliance requirements
- Provided support in case management for individuals facing mental health challenges Delivered mental health CPR training to enhance team readiness Assisted clients in navigating available resources for improved well-being
- Assisted in verifying insurance coverage for medical records Supported management of medical records to ensure accuracy and compliance Collaborated with healthcare teams to facilitate efficient patient data handling
- Assisted in managing Meditech and Phreesia systems to streamline patient care processes Supported documentation efforts in PointClickCare to enhance data accuracy Collaborated with healthcare teams to improve workflow efficiency
- Provided personal hygiene assistance to enhance individual well-being
- Implemented effective behavioral management strategies to enhance student engagement
- Provided emotional support to individuals facing personal challenges
- Assisted residents with daily living activities, ensuring comfort and safety Supported nursing staff in maintaining a clean and organized environment Provided companionship and emotional support to individuals with dementia
- Delivered compassionate care to enhance patient well-being and comfort
- Oversaw vital signs monitoring to ensure patient health and safety
- Ensured adherence to HIPAA regulations to protect patient privacy and confidentiality
- Led emergency response initiatives to ensure swift action during critical incidents
- Assisted in preparing meals for various events and gatherings Supported kitchen staff in maintaining cleanliness and organization Contributed to menu planning and ingredient sourcing
- Assisted in maintaining infection control protocols to promote a safe environment Supported staff training on hygiene practices to reduce infection risks Collaborated with healthcare teams to implement effective sanitation measures
- Oversaw end-of-life care processes to ensure patient comfort and dignity
- Utilized medical terminology to enhance communication and documentation accuracy
- Executed transfer techniques to ensure seamless transitions between processes
- Provided comprehensive daily living assistance to enhance individual well-being
- Assisted individuals in adhering to prescribed medication schedules Provided timely reminders to enhance medication compliance Supported clients in managing their health through consistent medication tracking
- Documented patient interactions and treatment plans to support care continuity Assisted healthcare teams in maintaining accurate patient records Contributed to efficient patient management through organized documentation practices
- Executed comprehensive care plan implementation to enhance patient outcomes
- Achieved CPR certification to enhance emergency response capabilities
- Assisted individuals with daily living activities to promote independence Supported clients in achieving personal goals through tailored assistance Facilitated communication between clients and support networks to enhance service delivery
- Assisted patients with inquiries and appointment scheduling Supported healthcare staff in managing patient records Facilitated communication between patients and medical professionals
- Executed meal preparation processes focused on health-conscious recipes
- Executed catheter care procedures to ensure patient comfort and safety
Timeline
PCA
Wentworth Assisted Living
12.2025 - Current
PCA
Assisting Hands
09.2025 - 12.2025
PCA
As Life Goes On
01.2025 - 12.2025
Medical Records Manager
Exeter Center-Exeter NH Medical Records Management/Central Supply
01.2024 - 2025
Exeter Hospital- Exeter NH Patient Access
01.2023 - 01.2024
Associates Degree - Business Management
Marian Court College