Michelle L. McFadden
Union,USA
Summary
To obtain a position in a field that I may or may not have experience in but is more than willing and open for new achievements.
Overview
27
27
years of professional experience
Work History
Financial Services Consultant
Affinity Federal Credit Union
07.2019 - Current
- Providing great member service and working with an amazing team
- Developed comprehensive financial plans tailored to client needs and goals.
- Responsible for building member relationships by providing exceptional financial support.
- Advice through an educational approach helping members exceed their financial goals.
Customer Service Representative
Two River Community Bank
03.2004 - 07.2019
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Responsible for assisting with monthly audits
- Supervise staff of 3 tellers, trained staff on daily banking procedures.
- Universal Banker
Security Officer
TSA
04.2008 - 05.2009
Cashier/ Sales rep
CVS Pharmacy
09.2004 - 09.2006
Bank Teller Supervisor
Synergy Bank
08.1998 - 01.2004
- Supervised daily operations, ensuring compliance with banking regulations and company policies.
- Trained and mentored new tellers, enhancing team performance and customer service skills.
- Contributed to office sales by recognizing referrals and sales opportunities
- Demonstrated customer service relations and resolved customer issues and complaints
- Coordinated cash handling procedures, minimizing discrepancies and maintaining accountability.
Education
High School Diploma -
Upsala College
East Orange, NJCosmetology
Capri Institute of Hair Design
Kenilworth, NJSkills
- Customer engagement
- Financial service expertise
- Customer understanding
- Knowledge of banking policies
- Excel proficiency
- Proficient in Microsoft Word
Timeline
Financial Services Consultant
Affinity Federal Credit Union
07.2019 - Current
Security Officer
TSA
04.2008 - 05.2009
Cashier/ Sales rep
CVS Pharmacy
09.2004 - 09.2006
Customer Service Representative
Two River Community Bank
03.2004 - 07.2019
Bank Teller Supervisor
Synergy Bank
08.1998 - 01.2004
Cosmetology
Capri Institute of Hair Design
High School Diploma -
Upsala College