Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle L. McFadden

Union,USA

Summary

To obtain a position in a field that I may or may not have experience in but is more than willing and open for new achievements.

Overview

27
27
years of professional experience

Work History

Financial Services Consultant

Affinity Federal Credit Union
07.2019 - Current
  • Providing great member service and working with an amazing team
  • Developed comprehensive financial plans tailored to client needs and goals.
  • Responsible for building member relationships by providing exceptional financial support.
  • Advice through an educational approach helping members exceed their financial goals.

Customer Service Representative

Two River Community Bank
03.2004 - 07.2019
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Responsible for assisting with monthly audits
  • Supervise staff of 3 tellers, trained staff on daily banking procedures.
  • Universal Banker

Security Officer

TSA
04.2008 - 05.2009

Cashier/ Sales rep

CVS Pharmacy
09.2004 - 09.2006

Bank Teller Supervisor

Synergy Bank
08.1998 - 01.2004
  • Supervised daily operations, ensuring compliance with banking regulations and company policies.
  • Trained and mentored new tellers, enhancing team performance and customer service skills.
  • Contributed to office sales by recognizing referrals and sales opportunities
  • Demonstrated customer service relations and resolved customer issues and complaints
  • Coordinated cash handling procedures, minimizing discrepancies and maintaining accountability.

Education

High School Diploma -

Upsala College
East Orange, NJ

Cosmetology

Capri Institute of Hair Design
Kenilworth, NJ

Skills

  • Customer engagement
  • Financial service expertise
  • Customer understanding
  • Knowledge of banking policies
  • Excel proficiency
  • Proficient in Microsoft Word

Timeline

Financial Services Consultant

Affinity Federal Credit Union
07.2019 - Current

Security Officer

TSA
04.2008 - 05.2009

Cashier/ Sales rep

CVS Pharmacy
09.2004 - 09.2006

Customer Service Representative

Two River Community Bank
03.2004 - 07.2019

Bank Teller Supervisor

Synergy Bank
08.1998 - 01.2004

Cosmetology

Capri Institute of Hair Design

High School Diploma -

Upsala College

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