Michelle London
Orlando
Summary
Dynamic and results-driven bartender with extensive experience at Longhorn Steakhouse, excelling in customer service and bartending skills. Recognized for memorizing over 50 cocktail recipes and fostering guest loyalty through exceptional interpersonal skills. Proven ability to train new hires and maintain a safe, organized bar environment, ensuring high-quality service.
Overview
4
4
years of professional experience
Work History
Bartender
Longhorn Steakhouse
01.2025 - Current
- Managed high-volume orders during peak hours, serving an average of 70+ guests per night
- Studied and memorized 50+ popular and custom cocktail recipes and dozens of beer and wines to give quality recommendations to guests
- Maintained a clean, organized, and well-stocked bar area by managing inventory, wiping down surfaces, loading/ unloading dishes, and replenishing fresh ingredients
- Warmly welcomed guests with a smile ensuring they were promptly served and satisfied
- Ensured a safe environment by coordinating with team to regulate alcohol consumption and prevent conflicts
Server
Longhorn Steakhouse
12.2020 - Current
- Memorized over 40+ menu items and rotating specials in order to give customized recommendations to guests
- Warmly greeted new and returning guests and developed relationships resulting in guest loyalty
- Maintained strict and up-to-date cleanliness and social distancing regarding the COVID-19 outbreak to ensure guest and employee safety
- Formally trained new hires on menu items, computer systems, company standards, and service expectations
- Recognized as top performer in restaurant and mentioned by name in online reviews
Education
High School Diploma -
Mandarin High School
Jacksonville, FL06-2020
Skills
- Customer service: ability to manage and resolve conflicts, exceptional interpersonal skills, and providing personalized service
- Bartending skills: knowledge of classic and contemporary cocktails, proficiency in mixing and garnishing beverages, and expertise in beer and wine pairings
- POS and cash handling: proficiency with POS systems and accurate cash handling and transaction management
- Teamwork and collaboration: strong communication skills, training and mentorship, and coordination with kitchen staff
Timeline
Bartender
Longhorn Steakhouse
01.2025 - Current
Server
Longhorn Steakhouse
12.2020 - Current
High School Diploma -
Mandarin High School
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