Michelle Longo

Led rental operations for five locations, serving as the primary resource for training,troubleshooting,and operational support.

oversaw monthly rental revenue averaging up to approximately $800K, ensuring accurate contracts, invoicing, and payment accountability.

Verified COIs, equipment coverage limits, endorsements and contract compliance before equipment release.

confirmed purchase orders for rental contracts prior to invoicing and billing.

Managed front desk operations, including phone management, customer intake, scheduling, and reception duties.

trained staff across all locations on rental procedures, documentation standards, and customer service expectations.

Coordinated with services team to ensure all equipment was inspected, serviced, and rental ready.

Maintained accurate records for contracts, insurance, billing, and customer accounts,