Summary
Overview
Work History
Education
Skills
Additional Qualifications
Timeline
Generic

Alexis Yancy

Southfield,MI

Summary

Experienced with handling patient inquiries and providing support in healthcare setting. Utilizes strong communication skills and empathy to resolve issues and ensure patient satisfaction. Knowledge of healthcare protocols and procedures, contributing to efficient and effective service delivery.

Overview

11
11
years of professional experience

Work History

Coordinator I, Donation Support (Remote)

Eversight Vision
01.2024 - 03.2025
  • Dispatches technicians and coordinates eye tissue recovery logistics with hospitals, ME offices, and funeral homes.
  • Screens and analyzes medical, social, and behavioral histories for donor eligibility.
  • Serves as key liaison with healthcare professionals to obtain and confirm critical clinical details.
  • Handles high-volume calls and provides 24/7 support as needed.
  • Manages sensitive donor information in strict compliance with privacy and ethical standards.
  • Supports weekend and on-call operations with urgency and professionalism.
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.

Patient Navigator (Remote)

St. John Ascension Providence Park / Wisconsin District
02.2014 - 06.2024
  • Scheduled and coordinated a high volume of procedures across multiple departments including LDRP, ICU, Endoscopy, and Neurology.
  • Maintained and tracked patient records, consents, pre-authorizations, and bereavement files.
  • Performed triage data collection including demographic, insurance, and clinical information.
  • Supported birth tissue recovery and documentation processes.
  • Provided compassionate care and clinical support during patient loss situations.
  • Served as point-of-contact for patients and providers, ensuring clear communication and schedule accuracy.
  • Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
  • Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.

Education

Associate of Science - Surgical Technologist

Oakland Community College
Bloomfield Hills, MI
12-2025

Skills

  • Staff Scheduling & Reassignment
  • Hospital Workflow Coordination
  • EMR / EHR Data Entry & Accuracy
  • Interdepartmental Communication
  • Microsoft Office (Excel, Outlook, Word)
  • Conflict Resolution & Problem Solving
  • Call Center & Dispatch Operations
  • High Volume Call Management
  • HIPAA Compliance & Confidentiality
  • Team Training & Support
  • Multitasking and organization
  • Customer service
  • Data entry
  • Decision-making
  • MS office

Additional Qualifications

  • Over two years of healthcare scheduling experience
  • Strong multitasking and prioritization skills
  • Proven ability to function independently and under pressure
  • Recognized for integrity, empathy, and effective team collaboration

Timeline

Coordinator I, Donation Support (Remote)

Eversight Vision
01.2024 - 03.2025

Patient Navigator (Remote)

St. John Ascension Providence Park / Wisconsin District
02.2014 - 06.2024

Associate of Science - Surgical Technologist

Oakland Community College

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