LAURA WILLIAMS
Princeton,WV
Summary
Leveraged expertise in patient communication, EMR systems, and prior authorizations to drive cross-functional collaboration and operational efficiency.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Donation Specialist-remote
TRIFORLIFE
Johnson City, TN
12.2023 - Current
- Conducted remote donor pre-registration, informed consent, and donor risk assessment interviews.
- Collected and documented detailed medical and social histories while maintaining HIPAA compliance.
- Maintained accurate electronic donor records for access by hospital recovery coordinators.
- Coordinated scheduling for consented birth mothers across multiple hospitals.
- Prepared weekly call center metrics and monthly donor census reports.
- Remote
LPN-Community Outreach & Volunteer Coordinator
CARE Center
Richlands, VA
07.2022 - 11.2023
- Provided clinical and administrative support in victim advocacy and healthcare coordination.
- Assisted SANE nurses with examinations, vitals, pregnancy and STI testing, and documentation.
- Maintained confidential medical records and evidence documentation.
- Coordinated multidisciplinary team (MDT) meetings and collaborated with external agencies.
- Managed volunteer scheduling, tracking, and reporting in compliance with organizational standards.
LPN-Birth Tissue Recovery Coordinator
TRIFORLIFE
Johnson City, TN
09.2018 - 11.2021
- Reviewed medical records including H&P, medications, labs, and prenatal histories.
- Educated patients on donation processes and obtained informed consent and risk assessments.
- Coordinated tissue recovery and ensured regulatory and documentation compliance.
- Processed blood samples for infectious disease testing and maintained accurate records.
- Generated monthly reports and managed electronic documentation systems.
Director of Admissions & Marketing
HERITAGE HALL
Tazewell, VA
01.2007 - 11.2009
- Conducted remote donor pre-registration, informed consent, and donor risk assessment interviews.
- Collected and documented detailed medical and social histories while maintaining HIPAA compliance.
- Maintained accurate electronic donor records for access by hospital recovery coordinators.
- Coordinated scheduling for consented birth mothers across multiple hospitals.
- Prepared weekly call center metrics and monthly donor census reports.
Education
Licensed Practical Nurse (LPN) - undefined
Southwest Virginia Community College
Bachelor of Arts - Liberal Arts
Thomas Edison State University
Associate in Applied Science - Criminal Justice
Thomas Edison State University
Skills
- Achieved seamless patient and donor coordination through effective communication and scheduling management Enhanced operational efficiency by implementing best practices in coordination processes Fostered positive relationships with patients and donors, significantly contributing to overall satisfaction and retention
- Achieved improved patient care access through timely processing of utilization reviews and prior authorizations Enhanced service delivery by optimizing authorization workflows to minimize delays
- Achieved seamless client onboarding by refining intake and consent processes Improved risk assessment accuracy, contributing to enhanced client outcomes Fostered interdepartmental collaboration to elevate service quality and minimize potential risks
- Created and maintained comprehensive documentation practices that align with HIPAA requirements to enhance information security
- Achieved enhanced patient outcomes through diligent review of medical records and proficient management of electronic medical record systems Realized operational efficiency by adopting best practices in record-keeping Developed impactful training programs for staff on EMR utilization
- Achieved heightened client satisfaction through proficient case coordination Elevated service delivery by streamlining care support processes Developed strong connections with clients and providers to deliver comprehensive care solutions
- Achieved increased patient understanding through effective educational sessions Enhanced patient access to care by securing necessary resources Elevated patient outcomes through the creation of comprehensive educational materials
- Achieved high data accuracy through diligent entry practices, resulting in reliable information for decision-making Delivered comprehensive reports that influenced strategic initiatives Enhanced data management processes, leading to significant improvements in operational efficiency
- Achieved high customer satisfaction ratings through effective management of call center communications Improved team performance by implementing strategic remote communication practices Delivered exceptional client support, resulting in enhanced service outcomes and strengthened customer loyalty
- Delivered projects punctually by leveraging strong time management skills Enhanced team productivity through the promotion of self-directed work methodologies Cultivated stakeholder collaboration to streamline project delivery
- Achieved significant improvements in user proficiency with Microsoft Windows and Adobe Acrobat through targeted training initiatives Enhanced document management efficiency by implementing best practices for software utilization Increased user engagement with software tools, leading to streamlined workflows
Certification
Licensed Practical Nursing
Timeline
Donation Specialist-remote
TRIFORLIFE
12.2023 - Current
LPN-Community Outreach & Volunteer Coordinator
CARE Center
07.2022 - 11.2023
LPN-Birth Tissue Recovery Coordinator
TRIFORLIFE
09.2018 - 11.2021
Director of Admissions & Marketing
HERITAGE HALL
01.2007 - 11.2009
Licensed Practical Nurse (LPN) - undefined
Southwest Virginia Community College
Bachelor of Arts - Liberal Arts
Thomas Edison State University
Associate in Applied Science - Criminal Justice
Thomas Edison State University