Shelby Reisner
Eversight Vision
Dimondale,MI
12
years of professional experience
Dedicated Donation Support Coordinator with a proven ability to manage workloads and foster team collaboration. Committed to enhancing operational efficiency through process improvements and meticulous recordkeeping, ensuring organizational needs are met promptly.
Work History
Donation Support Coordinator
4 Years 8 Months- Developed and maintained case documentation in compliance with organizational standards.
- Implemented process improvements that streamlined efficiency.
- Monitored case progress to ensure timely follow-up and resolution of organization needs.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with hospitals and colleagues.
- Worked with other departmental staff to answer questions and resolve problems.
- Kept a high average of performance evaluations.
- Answered phone calls and responded to inquiries from hospitals, families and other external contacts.
Behavior Technician
2 Years 4 Months- Implemented individualized behavior intervention plans to enhance social skills and emotional regulation.
- Conducted data collection and analysis to monitor behavioral trends and inform interventions.
- Developed engaging activities tailored to clients' needs, fostering positive interactions and skill development.
- Ensured compliance with safety protocols while providing direct support in therapeutic settings.
- Facilitated communication between parents, caregivers, and clinical staff to align treatment goals effectively.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Improved client communication skills through the use of evidence-based practices and techniques.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Facilitated social skills development in group settings, fostering improved peer interactions.
- Supported client using the principles of applied behavior analysis.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
Assistant Front End Manager
3 Years 6 Months- Assisted in managing daily operations and staff scheduling to ensure efficient store functionality.
- Trained new employees on customer service protocols and inventory management procedures.
- Collaborated with team members to streamline checkout processes, enhancing customer satisfaction.
- Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
- Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
- Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
- Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
- Coordinated breaks and lunches while ensuring adequate coverage at registers to maintain efficient operations throughout the day.
- Assisted with financial reporting tasks such as reconciling cash drawers, preparing bank deposits, and generating daily sales reports for upper management review.
- Promoted a clean and organized store appearance by overseeing restocking efforts, directing cart retrieval, and supervising cleaning schedules.
- Implemented effective scheduling techniques, balancing employee availability with store needs to maintain optimal staffing levels during peak hours.
- Evaluated employee performance regularly through observation of work habits and providing constructive feedback aimed at continuous improvement.
Education
High School Diploma
Skills
Case documentation
Recordkeeping practices
Microsoft Excel
Microsoft Access
Customer interaction
Time management
Schedule management
Workload management
Call management
Communication skills
Staff training
Phone communication
Telephone etiquette
Tech-Savvy
Timeline
Donation Support Coordinator
Eversight Vision
02.2022 - CurrentRead More
Behavior Technician
Bluestone Children's Center
10.2019 - 02.2022Read More
Assistant Front End Manager
Menards
11.2014 - 05.2018Read More
Holt High School
High School Diploma
Read More