Sierra Williams
Mobile,USA
Summary
Driven and organized professional committed to quality work and professional growth in an academic environment. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operate in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Compassionate case manager demonstrating strong decision-making and communication skills. Experienced in developing care plans and liaising with families and service providers to facilitate comprehensive support for individuals with diverse needs.
Overview
16
16
years of professional experience
Work History
Support Coordinator/ Case Manager
The Cindy Haber Center
Mobile, AL
05.2020 - Current
- Work with a caseload of approximately 30 persons providing services to assist person with intellectual disability supports and needs.
- Coordination of services to persons enrolled in the Alabama Medicaid Waiver and individuals are enrolled in programs. (intellectual disability program criteria.)
- Professional position that involves assessing, planning, coordination, and monitoring AL Medicad wavier Services provided to adults and children with a diagnosis of intellectual disability.
- Documentation and working with persons with a diagnosis of intellectual disabilities.
- Liaison between Alabama Mental Health and Alabama Medicaid.
- Developed and maintained case files, ensuring compliance with regulations and privacy standards.
- Managed scheduling of appointments and services for optimal client support.
- Served as a liaison between families, caregivers and internal, external service providers.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
Residential Coordinator Supervisor
Volunteers of America
Mobile, AL
11.2019 - 05.2020
- Coordinate individual support and behavioral/psychotropic Medication plans and interdisciplinary plans
- Liaison between case managers, family/friends
- Recruit, screen and select staff
- Complete all monthly documentation
Social Services Case Manager
Department of Human Resources
Mobile, AL
05.2016 - 11.2019
- Access, identify and document 40 abuse and neglect cases
- Find appropriate services to enhance child welfare
- Implemented and maintained program's policies, procedures, records and training modules
- Assisted with travel arrangements and budgets
- Facilitates, provides guidance, advocacy and support to victims of abuse with crisis intervention
Case Manager
Alta Pointe
Mobile, AL
04.2014 - 04.2016
- Developed individual treatment goals
- Directed individualized intakes and assessments
- Coordinated schedules, administrative functions, quality assurance and process improvements
Dispatcher
Prichard Police Department
Mobile, AL
01.2012 - 04.2014
Resident Assistant
The Learning Tree Preschool
Jacksonville, AL
11.2009 - 12.2011
Education
Bachelor of Arts - Criminal Justice, Psychology
University of South Alabama
Mobile, ALSkills
- Teamwork/Collaboration
- Case Management
- Excellent Communication
- Decision Making
- Problem Solving
- Developing Care Plans
- Meetings
- Evaluate and Implement Psychological Plans
- Budgeting
- Planning
- Supervisor Skills
- General Filing
- Microsoft Office (Word, Outlook, Excel, Access, Note)
- Service coordination
- Case documentation
- Crisis intervention
Timeline
Support Coordinator/ Case Manager
The Cindy Haber Center
05.2020 - Current
Residential Coordinator Supervisor
Volunteers of America
11.2019 - 05.2020
Social Services Case Manager
Department of Human Resources
05.2016 - 11.2019
Case Manager
Alta Pointe
04.2014 - 04.2016
Dispatcher
Prichard Police Department
01.2012 - 04.2014
Resident Assistant
The Learning Tree Preschool
11.2009 - 12.2011
Bachelor of Arts - Criminal Justice, Psychology
University of South Alabama