Michelle Longtine
Ishpeming,MI
Summary
Dynamic professional with a proven track record at Great Lakes Wine And Spirits, adept in customer service and organizational skills. Excelled in enhancing customer satisfaction and maintaining strong vendor relationships. Demonstrated adaptability by thriving in diverse roles, from Merchandiser to Customer Service Representative Supervisor, consistently delivering positive outcomes.
Overview
33
33
years of professional experience
Work History
Merchandiser
Great Lakes Wine And Spirts
Michigan
08.2020 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
- Trained new team members in merchandising best practices, ensuring a cohesive approach across the store.
- Established strong vendor relationships to maintain and support business.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Paraprofessional
Ishpeming Public Schools
Ishpeming, MI
10.2016 - 06.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Assistant Preschool Teacher
Amcab
Ishpeming
10.2013 - 10.2016
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
Customer Service Representative Supervisor
Michigan Financial Corporation
Marquette, MI
01.1992 - 04.2002
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Negaunee Public School
Negaunee, MI06.1991
Skills
- Reliable and punctual
- Friendly and outgoing
- Customer Service
- Time Management
- Multitasking
- Adaptability and Flexibility
- Organizational Skills
- Attention to Detail
- Critical Thinking
Timeline
Merchandiser
Great Lakes Wine And Spirts
08.2020 - Current
Paraprofessional
Ishpeming Public Schools
10.2016 - 06.2021
Assistant Preschool Teacher
Amcab
10.2013 - 10.2016
Customer Service Representative Supervisor
Michigan Financial Corporation
01.1992 - 04.2002
Negaunee Public School