Michelle Lopez
Garland,TX
Summary
Outgoing and friendly candidate with excellent interpersonal communication strengths. Dedicated to creating personalized customer experiences while successfully managing multiple priorities with a positive attitude. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Dental Assistant
Texas Tiny Teeth Pediatric Dentistry & Orthodontics
10.2022 - 07.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Took bitewing, periapical, occlusal, and panoramic dental x-rays to help dentists detect tooth decay, cavities and other issues needing to be treated.
- Explained treatment procedures and instructed patients on home care guidelines.
Dental Assistant
Aspen Dental
01.2022 - 09.2022
- Maintained a sterile environment by cleaning dental equipment as well as promoting patient safety and comfort.
- Worked alongside the dentist providing instruments and suctioning for both routine and specialty procedures, always working proactively to anticipate needs.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Educated patients on treatment procedures and post-procedure home care.
Dental Receptionist
Midtown Family Dentistry
08.2021 - 03.2022
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Took customer payments and billed insurance companies for remaining balance.
- Prepared new patient files and updated existing records with new personal, insurance and medical information.
- Handled telephone and in-person requests for assistance from new and established dental practice patients.
- Verified dental insurance/benefits (Private Insurance, Medicaid, & Chip) and completed insurance breakdown forms for all patients.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Data Entry Specialist
KW International
11.2020 - 06.2021
- Acquired raw data from internal data bases and created necessary reports using Excel.
- Provided administrative support and multitasked in order to complete assignments within a strict deadline.
- Reviewed Excel spreadsheet and verified information for accuracy.
- Completed all tickets within 24 hours from ticket initiation.
- Resolved all inquiries from call center and customer service portal.
- Worked independently from home with minimal guidance by management.
Case Manager Assistant
Ben Abbott & Associates
02.2020 - 07.2020
- Reached out to clients directly to ask about therapy status in addition to pain levels.
- Followed up and verified with chiropractors as well as hospitals to collect billing information and patient records.
- Resolved any issues that client had during their case, provided mode of transportation, and clarified scheduling conflicts.
- Coordinated schedules for chiropractor and patient appointments.
- Uploaded billing information and invoices to case file.
Education
Applied Sciences
Richland College
Dallas, TX05.2019
Skills
- Bilingual
- Strong Writing and Verbal Skills
- Teamwork and Collaboration
- Attention to detail
- Strong work ethic
- Creativity
- Ability to Adapt
Languages
Spanish
Native or Bilingual
Certification
- Registered Dental Assistant in State of Texas.
- CPR certified by American Red Cross.
- X-ray certification through State of Texas.
Timeline
Dental Assistant
Texas Tiny Teeth Pediatric Dentistry & Orthodontics
10.2022 - 07.2023
Dental Assistant
Aspen Dental
01.2022 - 09.2022
Dental Receptionist
Midtown Family Dentistry
08.2021 - 03.2022
Data Entry Specialist
KW International
11.2020 - 06.2021
Case Manager Assistant
Ben Abbott & Associates
02.2020 - 07.2020
Applied Sciences
Richland College
- Registered Dental Assistant in State of Texas.
- CPR certified by American Red Cross.
- X-ray certification through State of Texas.
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