Michelle Lopez Alvarez
Wharton,NJ
Summary
I consider myself an organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Ready to bring four years of relevant work experience to your team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ophthalmic Technician
Eye Associates of North Jersey
Dover, NJ
10.2023 - Current
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Performed thorough medical history assessments as part of the pre-examination process for new patients.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Maintained a clean and organized work environment for optimal patient care and equipment maintenance.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
Nanny
Keith & Kelly Macey
Madison, NJ
08.2022 - 09.2023
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed and implemented behavior management strategies to minimize indiscipline and guide children in attaining positive behavior.
- Established and maintained safe play environment for children.
- Promoted language development skills through reading and storytelling.
Medical Office Assistant
Coral Clinic
Dover, NJ
07.2018 - 08.2022
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Used EclinicalWorks to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying and faxing documents.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Assisted with medical coding and billing tasks.
- Implemented new EHR software for two offices & trained all of the employees including physician
Teachers Aide
Little Learner Academy
Jefferson Township, NJ
06.2016 - 08.2018
- Assisted teachers with supervision and care of group of 4-8 children.
- Maintained safety and security by overseeing students in recess environments.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised students on field trips for safety and proper behavior in public settings.
Education
Bachelor Of Business Administration - Business Administration
County College of Morris
Randolph Township, NJMorris Knolls High School
Rockaway, NJ06.2018
Skills
- Basic Clerical Knowledge
- Childcare Techniques
- Organization and Time Management
- Knowledge of HIPAA Regulations
- Patient Health Information Access
- Electronic Charting
- Reception Management
- Completing Insurance Forms
- Patient Demographics
- CPR Certified
Certification
- NJIIS Fundamentals and Vaccine Ordering Training
- Understanding VFC certification
Languages
Spanish
Native or Bilingual
Timeline
Ophthalmic Technician
Eye Associates of North Jersey
10.2023 - Current
Nanny
Keith & Kelly Macey
08.2022 - 09.2023
Medical Office Assistant
Coral Clinic
07.2018 - 08.2022
Teachers Aide
Little Learner Academy
06.2016 - 08.2018
Bachelor Of Business Administration - Business Administration
County College of Morris
Morris Knolls High School