Summary
Work History
Education
Skills
Timeline
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Michelle Loredo

Houston,TX

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Work History

Server

Twin Crab Juicy Bar
Houston, Texas
10.2024 - 12.2024
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.
  • Greeted customers, answered questions and recommended specials to increase profits.

To-Go Server

Twin Crab Juicy Bar
Houston, TEXAS
10.2024 - 12.2024
  • Greeted customers and provided menus.
  • Organized and tracked to-go orders while maintaining accuracy.
  • Confirmed customer orders through verbal communication with kitchen staff and management.
  • Provided customer service by answering questions, addressing complaints, and resolving issues in a timely manner.
  • Prepared drinks according to recipes and specifications.
  • Ensured compliance with health safety standards for all food handling procedures.
  • Communicated effectively between the kitchen staff and customers regarding order status.
  • Received payments, returned accurate change and closed checks in POS system.
  • Maintained food at safe temperatures until customer pick-up, keeping hot foods separate from cold ones.
  • Created contact database from online, mobile, and phone customers to tailor offers and promotions matching habits and preferences.

Cashier

Twin Crab Juicy Bar
Houston, Texas
09.2024 - 12.2024
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Host

Haywire
Houston, TX
08.2024 - 12.2024
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Provided excellent customer service by anticipating customer needs.
  • Accommodated guests with children and special needs to promote comfortable dining experience.

Education

High School Diploma -

KIPP Connect
Houston, TX
06-2025

Skills

  • Hostess support
  • Daily specials memorization
  • Order delivery practices
  • Table resetting
  • Team member support

Timeline

Server

Twin Crab Juicy Bar
10.2024 - 12.2024

To-Go Server

Twin Crab Juicy Bar
10.2024 - 12.2024

Cashier

Twin Crab Juicy Bar
09.2024 - 12.2024

Host

Haywire
08.2024 - 12.2024

High School Diploma -

KIPP Connect

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Michelle Loredo