Michelle Loza Hernandez
Santa Rosa,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Available for all shifts, including early mornings, evenings, weekends, and holidays.
Overview
1
1
Language
10
10
years of professional experience
Work History
Level 7
In N Out Burger
Santa Rosa, California
07.2022 - 08.2026
- Watched the shift for my managers when they took their half hour break
- Certified on all positions inside the kitchen
- Certified with handling customer voids and returns
- Certified with handling the money inside the safe and checking bills from customers to insure it wasn’t counterfeit
- My main role was training associates on positions and hyping the crew up to ensure quality, efficiency, and cleanliness was prioritized
- Helped new managers run a smooth operation. I’d assist them with things they aren’t seeing and give them support where they needed.
- I was also certified on all food prep, morning clean-up, dining room clean-up, and dissembling and reassembling the shake machine in the morning. Tasks for clean-up included; cleaning mats, cleaning locker rooms, cleaning the floor, cleaning of all surfaces, cleaning the fryers, cleaning the outside patio, cleaning the inside of the walk-in refrigerator/meat refrigerator, clean all tables outside, running all the trash out of the store, organizing all boxes on the shelves, cleaning the bathrooms, all the drink stations, cleaned all lamp posts, cleaned all trashes and removed them, and cleaned all lemonade dispensers.
- The number one responsibility that I had was the customer and making sure that they were always getting the best service. When they had complaints or were upset in anyway it was my responsibility to fix that problem without ever putting them on the defense and never making it a bigger deal. They were always right and even when they were wrong they were still right.
Waitress
El Tarasco
Sebastopol, California
01.2017 - 07.2022
- Provided exceptional customer service to enhance dining experiences.
- Took accurate orders and communicated them to kitchen staff efficiently.
- From time to time help inside the kitchen whether it be washing dishes and organizing for my cook
- Help the cook prep food
- Keep the front line stocked with all the necessities for customer needs
- Opening and closing the store and cleaning up, sweeping, mopping, putting items away etc…
Education
Santa Rosa High School
Santa Rosa, CASkills
- Customer service
- Training associates
- Food safety standards
- Cash handling
- Fast paced environment
- Running shifts
- Cleaning the store at an exceptional standard
Languages
Spanish
Native/ Bilingual
Timeline
Level 7
In N Out Burger
07.2022 - 08.2026
Waitress
El Tarasco
01.2017 - 07.2022
Santa Rosa High School