Michelle Lozano
Texas Style Eatery
Talladega,AL
2
Languages
1
Certification
12
years of professional experience
Highly motivated professional with exceptional people skills and a passion for continuous learning. Committed to delivering outstanding service, consistently going above and beyond to exceed expectations. Known for strong work ethic and consistently performing at the highest level. Experienced in successfully leading teams to achieve optimal group performance. My genuine compassion for others enables effective contribution to both customer and associate goals. Open to relocation and authorized to work in the US for any employer.
Work History
General Manager (GM)
2 Years 2 Months- Reasoning for leaving: business closure
- Responsibilities:
- Greeted customers
- Processed customer orders efficiently.
- Handled payment procedures.
- Operated and maintained grill stations.
- Executed maintenance tasks both pre-opening and post-closing.
- Managed finances
- Prepared meals adhering to quality standards.
- Sanitized and maintained dishware.
- Balanced and reconciled cash drawer daily.
- Directed inventory control.
- Managed inventory restocking.
- Guided newly hired personnel through initial training to ensure seamless integration into the team.
- Managed payroll
- Coordinated vendor interactions.
- Coordinated schedules.
- Developed marketing campaigns to increase business outreach.
Team Lead/ Cashier/ Baker
2 Years 6 Months- Reasoning for leaving: departed to prioritize other full-time role.
- Responsibilities:
- Welcomed guests upon entry to the establishment.
- Organized merchandise on shelves and refrigeration units.
- Ensured hygienic conditions in both customer-facing and food preparation zones.
- Provided help in the cooking zone when required.
- Performed vendor check-ins.
- Completed vendor checkouts.
- Updated register drawer contents at the start and end of work periods.
- Facilitated customer exchanges and returns efficiently.
- Facilitated guest operations on CAT scales.
- Handled production and packing of baked items efficiently.
- Facilitated effective training for new staff.
- Executed cashier duties with speed and precision.
- Contributed to organizational inventory management.
- Handled incoming phone inquiries.
- Maintained consistent stock levels in the drink machine.
Family Nanny
5 Years 9 Months- Reasoning for leaving: Family moved out of state and I shortly moved out of state as well.
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to young children.
- Managed challenging behaviors calmly and effectively using positive reinforcement techniques to encourage selfregulation.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation, and laundry tasks.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Taught children everyday skills and language.
- Encouraged independence among the children through guidance on personal hygiene routines such as dressing up or brushing teeth.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Facilitated age-appropriate social interactions between children through playdates, outings, and community events.
- Transported children to and from extracurricular activities, doctor appointments, and other necessary engagements.
- Taught children basic life skills, manners and personal hygiene.
- Regularly traveled with family to help with vacation activities and childcare.
Customer Service Representative
1 Year- Reasoning for leaving: COVID lay off
- Responsibilities:
- Created inviting environment as guests walked into premises.
- Provided assistance for customer concerns efficiently.
- Generated quotes aligning with customer requirements.
- Conducted outreach through sales calls.
- Discussed contract terms with customers.
- Sustained a clean and orderly showroom environment.
- Coordinated delivery, collection, and return schedules.
- Coordinated efforts to handle electronic purchase requests.
- Handled product service scheduling efficiently.
- Undertook managerial responsibilities when leadership was unavailable.
- Conducted training sessions for recently hired employees.
- Assembled products.
- Arranged inventory for high-demand products and store display.
- Oversaw the ordering of client inventories.
Bartender/Manager
1 Year 4 Months- Reasoning for leaving: Wanted to have a more stable job.
- Responsibility:
- Welcomed customers upon entrance.
- Coordinated and organized scheduling of employees each week.
- Managed bar operations throughout all shifts.
- Coordinated all delivery-related orders.
- Addressed diverse questions and resolved issues efficiently.
- Processed bi-weekly payroll.
- Prepared beverages and meals.
- Facilitated training sessions for all new staff.
- Maintained operational efficiency and rule compliance.
Store associate
1 Year 4 Months- Reasoning for leaving: Military PCSing
- Responsibilities:
- Maintained cleanliness.
- Processed payments accurately.
- Organized merchandise efficiently.
- Managed stock levels efficiently.
- Handled store opening and closing procedures efficiently.
- Handled incoming phone inquiries efficiently.
- Accomplishments:
- Learned how to do inventory
- Learned how to adapt to my surroundings quickly
- Learned better people skills
- Skills Used:
- Facilitated interactions with customers who didn't speak English.
Cashier
10 Months- Reasoning for leaving: business closure
- Responsibilities:
- Greeted customers
- Processed customer orders efficiently.
- Handled payment procedures.
- Operated and maintained grill stations.
- Executed maintenance tasks both pre-opening and post-closing.
- Managed finances
- Prepared meals adhering to quality standards.
- Sanitized and maintained dishware.
- Balanced and reconciled cash drawer daily.
- Directed inventory control.
- Managed inventory restocking.
- Guided newly hired personnel through initial training to ensure seamless integration into the team.
- Managed payroll
- Coordinated vendor interactions.
- Coordinated schedules.
- Developed marketing campaigns to increase business outreach.
Education
Some college - Emergency Medical Services
Some college - Social work
High school diploma
Skills
Bilingual Spanish (10+ years)
CSR
Serving Experience
Food safety (5 years)
Restaurant Management
Management
Sales
Inventory
In Home Care
Certification
- Driver's License
- Food Handler
- CPR October 2024 to October 2026
- ServSafe management July 2022 to July 2027
Languages
Spanish - Fluent
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager (GM)
Texas Style Eatery
11.2022 - 01.2025Read More
Team Lead/ Cashier/ Baker
Pilot Flying J
11.2020 - 05.2023Read More
Customer Service Representative
Aaron's
05.2019 - 05.2020Read More
Bartender/Manager
CORNER POCKET
11.2017 - 03.2019Read More
Family Nanny
Self-employeed
08.2014 - 05.2020Read More
Store associate
AAFES
01.2014 - 05.2015Read More
Cashier
Mike's BBQ
03.2013 - 01.2014Read More
Angelina College
Some college from Social work
Read More
EMTS Academy
Some college from Emergency Medical Services
Read More
Martinsville
High school diploma
Read More