MICHELLE LUCAS
MIDLAND,TX
Summary
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries. Dedicated Courier enthusiastic about meeting all kinds of people and bringing experience in busy delivery and pickup settings. Knowledgeable in one on one people skills.
Overview
6
6
years of professional experience
Work History
Contract Courier
OIL AND GAS PROPERTIES
03.2022 - Current
- Troubleshot minor vehicle issues on the road to minimize downtime and maintain delivery schedule adherence consistently.
- Provided excellent customer service by addressing concerns and answering inquiries promptly.
- Maintained a high level of customer satisfaction through timely and accurate deliveries.
- Enhanced communication between dispatchers through clear status updates about package pickups.
- Ensured compliance with local regulations regarding parking, loading zones, while making pick-ups or dropoffs.
- Collaborated with dispatchers for efficient route planning and real-time updates on traffic conditions.
- Navigated complex urban environments with ease, ensuring prompt deliveries even under challenging circumstances.
- Adapted to changing priorities quickly as new orders were added or modified during shifts.
- Conducted thorough vehicle inspections before each shift to ensure reliable performance on the road.
- Enhanced communication between dispatchers through clear status updates about package pickups and delivery.
- Handled sensitive documents with utmost discretion, maintaining client confidentiality at all times.
Fuel Service Technician
MILLION AIR / AIRPORT
01.2021 - 02.2022
- Maintained up-to-date knowledge of industry trends, participating in ongoing training to sharpen technical skills.
- Played a key role in maintaining high-quality standards throughout all work performed by diligently following company protocols and procedures.
- Optimized preventative maintenance schedules, proactively identifying potential problems before they escalated into costly issues.
- Delivered exceptional service to clients, addressing concerns promptly and professionally while building lasting relationships.
- Boosted overall productivity by keeping detailed records on equipment status updates, parts orders, and completed repairs for easy reference among team members.
- Exceeded company goals for repair turnaround times, prioritizing urgent tasks effectively under tight deadlines.
- Earned a reputation as a reliable technician who could be trusted with handling sensitive information and proprietary technology.
Ground Package Handler
UPS
01.2018 - 01.2021
- Ensured timely deliveries by loading and unloading trucks with precision and speed.
- Demonstrated flexibility in shift assignments as needed, working weekends or overtime hours when required for operational support or peak periods.
- Followed verbal and written instructions to properly move and ship products.
- Provided excellent customer service when interacting with customers during pick-up or drop-off times, addressing concerns promptly and professionally.
- Supported a positive work atmosphere by cooperating with supervisors and coworkers, resolving any conflicts professionally.
- Loaded packages onto conveyor belts while paying close attention to labels for accurate routing and delivery.
Education
No Degree - Real Estate
ACEABLE AGENT
ONLINE06.2024
High School Diploma -
Stanton High School
Stanton, TX05.1999
Skills
- Load securing proficiency
- Confidentiality and Discretion
- Critical Thinking
- Safety Compliance Awareness
- Customer Relations
- Customer Service
- Problem-solving abilities
- Active Listening
- Time Management
- Teamwork and Collaboration
- Quick Learner
- Cleanliness and hygiene
- Goal-oriented mindset
- Dependability
- Verbal and written communication
- Customer/Client relations
Timeline
Contract Courier
OIL AND GAS PROPERTIES
03.2022 - Current
Fuel Service Technician
MILLION AIR / AIRPORT
01.2021 - 02.2022
Ground Package Handler
UPS
01.2018 - 01.2021
No Degree - Real Estate
ACEABLE AGENT
High School Diploma -
Stanton High School
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