Michelle Lunning
Rio Rancho,NM
Summary
Experienced Postal Clerk with 8 years in customer service, enhancing operational efficiency and customer satisfaction. Managed diverse administrative functions, including sorting packages, processing mail, and handling security-sensitive tasks. Proven problem-solver, committed to maintaining high service standards in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Cashier
Walmart
Fayetteville, NC
09.2024 - Current
- Delivered exceptional service to enhance customer experience
- Accepted payments and processed change accurately to ensure smooth transactions.
- Facilitated product sales, improving customer satisfaction and loyalty
- Executed various tasks to support management and enhance overall store operations
Clerk
USPS
Rio Rancho, NM
11.2016 - 04.2024
- Sorted packages and processed mail to ensure timely distribution and accuracy.
- Managed passport services and GSA government security fingerprinting with precision.
- Delivered excellent customer service and boosted in-store sales through effective communication.
- Collaborated with team members to troubleshoot issues, improving workflow efficiency.
- Demonstrated attention to detail and strong organizational skills across multiple areas.
Customer support
Convergys
Rio Rancho
01.2014 - 10.2016
- Managed inbound calls, delivering customer support and resolving issues for phone and cable services.
- Boosted customer satisfaction through strategic cross-selling of additional products, enhancing overall service experience.
- Achieved measurable improvements in customer retention through effective problem-solving.
- Worked with team members to maintain consistent, high-quality customer service delivery.
- Collaborated with team members to ensure consistent and high-quality customer service.
Front desk clerk
Motel 6
Albuquerque, NM
08.2013 - 11.2014
- Managed room rentals and guest check-ins, facilitating seamless operations and maximizing guest satisfaction.
- Assigned and coordinated housekeeping tasks, upholding high cleanliness standards and optimizing workflow.
- Set up and dismantled breakfast counter, providing timely and quality service to guests.
- Provided comprehensive guest services and support, significantly enriching overall guest experience.
- Assisted with night audit procedures, contributing to accurate financial reporting and accountability.
Skills
- Point of sale
- Cash handling
- Payment processing
- Customer engagement
- Time management
- Problem-solving
- Dependable reliability
Personal Information
Title: Postal Clerk
Timeline
Cashier
Walmart
09.2024 - Current
Clerk
USPS
11.2016 - 04.2024
Customer support
Convergys
01.2014 - 10.2016
Front desk clerk
Motel 6
08.2013 - 11.2014