Michelle Lyons
Memphis,TN
Summary
Passionate Hair Braider with over 10+ years of experience and expertise in braiding. Bringing exceptional customer service skills and a gift for style selection and application.
Overview
15
15
years of professional experience
Work History
Hair Braider
Miracle Hands
Memphis, US
08.2009 - Current
- Boosted sales by developing marketing promotions to strengthen outreach
- Developed strong customer relationships by making clients feel comfortable, employing great listening skills and offering to assist with choosing a style
- Requested customer feedback to determine improvements in business operations and processes
- Successfully booked appointments to allow sufficient time for all services requested
- Created braids such as embellished chignons, crown braids, waterfall twists and milkmaid braids
- Suggested different braid styles to suit clients' face shape and stature
Customer Service Representative
Ansafone Contact Centers
Ocala, US
09.2022 - 08.2024
- Answer calls from several different companies like doctors, lawyers, hospitals, crime stoppers etc
- Take messages, solve customer issues
- Successfully booked appointments to allow sufficient time for all services requested
Inbound Stower
Amazon
Memphis, US
11.2020 - 04.2021
- Pick items
- Scan products
- Stow product in correct bin
Order Picker
Penmac Staffing
Memphis, US
01.2017 - 09.2018
- Used RF scanner to pick items from bins and complete orders
- Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Monitored aisles and floor areas for neatness and organization to enable forklifts to effectively operate throughout warehouse
- Read orders to obtain item numbers and located merchandise in bins or on shelves
- Kept work areas clean, neat and organized for optimal productivity and worker safety
- Placed products on conveyors for final wrapping and shipment
Tester
SMX Staffing/SMX
Memphis, US
06.2016 - 12.2016
- Checked software programs for usability, functionality and design issues
- Repaired malfunctions, reassembled items and performed final tests
- Conducted testing and load testing to identify specific action and functional code
- Identified software failures to document anomalies and defects in software database
Education
High School Diploma -
Fairley High School
Memphis, TN05.2005
Skills
- Social skills
- Braiding and weaving
- Innovative hairstyling techniques
- Picking & packing
- Business management
- Customer service
Personal Information
Authorized To Work: US
Timeline
Customer Service Representative
Ansafone Contact Centers
09.2022 - 08.2024
Inbound Stower
Amazon
11.2020 - 04.2021
Order Picker
Penmac Staffing
01.2017 - 09.2018
Tester
SMX Staffing/SMX
06.2016 - 12.2016
Hair Braider
Miracle Hands
08.2009 - Current
High School Diploma -
Fairley High School
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