Michelle Maciel
Phoenix,AZ
Summary
Skilled individual focused on maximizing performance management to drive to success through effective use of problem-solving, communication and planning abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IV Specialist | Medical Receptionist
Phoenix Pediatrics
Phoenix, AZ
03.2023 - Current
- Assured timely verification of insurance benefits prior to patient procedures and appointments.
- Maintained strong knowledge of basic medical terminology.
- Communicated verification and authorization updates to facilitate patient admission and coverage.
- Managed high call volumes with ease, maintaining composure and professionalism under pressure.
- Facilitated smooth handovers between shifts by creating documentation of completed tasks and pending items for follow-up action.
- Greeted incoming patients and guests professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care and ensuring smooth transitions between providers.
- Charted faxed documentations with accurate notation into patient files.
Legal Assistant
Titan Solar Power
Chandler, AZ
08.2021 - 03.2023
- Organized documents to manage paper and electronic filing systems of clients.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
Loan Processor
Cash Time Loan Centers
Phoenix, AZ
03.2019 - 03.2021
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
Education
GED -
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZ03.2018
Skills
Customer Relations
Emergency Response
Data Analysis
Expert Problem Solving
Documentation Management
Attention to Detail
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- Claims Adjuster License - March 2024
- CPR PRO Healthcare/BLS/AED, American Emergency Response Training - May 2024
Timeline
IV Specialist | Medical Receptionist
Phoenix Pediatrics
03.2023 - Current
Legal Assistant
Titan Solar Power
08.2021 - 03.2023
Loan Processor
Cash Time Loan Centers
03.2019 - 03.2021
GED -
Maricopa Community Colleges - Rio Salado Community College