Summary
Overview
Work History
Education
Skills
Timeline
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MICHELLE MADRID

Fort Lauderdale,FL

Summary

A history of 30+ years artistry,management,training cosmetic experience. Confident in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at makeup/ skincare application and recommending optimal products to drive revenue. Diligent in schedule organization and client records. Managing a team while motivating, mentoring and supporting growth. Acting as an example exceptional customer service and store policies

Overview

12
12
years of professional experience

Work History

Beauty Stylist

Nordstrom
Boca Raton, Florida
07.2018 - Current
  • Provide beauty consultations and recommended services
  • Excellent customer service by consulting with clients regarding their desired results and providing advice on how best to achieve them.
  • Achieved impressive sales results through tailoring beauty experiences to individual customer needs.
  • Cultivating productive and positive customer relationships by providing master classes, individual and group lessons, girlfriend and employee parties, effectively building loyalty.

Bobbi Brown Cosmetic Manager

Nordstrom
Scottsdale, Arizona
07.2014 - 07.2018
  • Successfully executed operational tasks for a 1.5 million dollar business while actively engaging in store and brand events.
  • Maximized brand exposure through strategic use of social media channels, management of pop-up shops and active involvement in outsourcing events and community charitable galas
  • Successfully led a team of 6 while maintaining proficiency in all aspects of the job, including staying current on trends, product knowledge, and achieving goals.
  • Demonstrated exceptional customer service abilities

Clinique Business Manager

Dillard's
Scottsdale, Arizona
06.2012 - 07.2014
  • Exhibited proactive management skills in consistently achieving profits exceeding a million plus counter
  • Enhanced staff's understanding of products and demonstrated the importance of events and brand culture.
  • Generated excitement for 'Bonus Time' and increased LY business.
  • Supported the Cosmetic Department Manager in managing day-to-day activities and overseeing the sales floor

Education

Professional Production Makeup Artistry

Barry Berger Institute
Miami, FL

Business Education

Langevin Institute
Ontario, Canada

Skills

  • Customer Service
  • Products knowledge
  • Client Consultations
  • Application techniques
  • Cosmetics and Facial Care Services
  • Customer Engagement
  • Retail experience
  • Relationship building and management
  • Flexibility and Adaptability
  • Appointment Scheduling
  • Brand Awareness
  • Team Collaboration
  • Brand Promotion

Timeline

Beauty Stylist

Nordstrom
07.2018 - Current

Bobbi Brown Cosmetic Manager

Nordstrom
07.2014 - 07.2018

Clinique Business Manager

Dillard's
06.2012 - 07.2014

Professional Production Makeup Artistry

Barry Berger Institute

Business Education

Langevin Institute

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MICHELLE MADRID