Michelle Majewski
Portland,OR
Summary
Dynamic and creative professional with a proven track record in the hospitality industry. Excelling in customer service and serving etiquette, I've mastered the art of anticipating guests' needs with an outgoing personality. Driven by a strong belief in work efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bartender
Platform Beer Co.
Cleveland, OH
05.2018 - 02.2023
- Executed kitchen operations involving inventory control, meal preparation, counter service, and table service.
- Operated within brewery production warehouse, focusing on inventory recording, placement, delivery preparations, and shipment tracking.
- Oversaw reservations, upheld sanitation protocols, fostered positive interpersonal relationships, and enhanced organizational efficiency.
- Promoted to bartender role, engaged in pouring beer, creating mixed drinks, managing keg changes, overseeing organization, maintaining sanitation standards, serving food, facilitating events, and learning essential beer product descriptions.
Bartender
Great Lakes Brewing Company
Cleveland, OH
04.2023 - 12.2023
- Greeted guests with friendliness and professionalism.
- Performed bar responsibilities, crafted cocktail designs and menu selections, managed inventory, and cultivated customer relationships.
- Facilitated seamless kitchen operations through expeditor services.
- Effectively multitasked within a fast-paced environment.
- Pursued Cicerone certification to acquire comprehensive knowledge on beer styles.
Bartender
Integrity Beer Hall
Portland, Oregon
03.2024 - 06.2024
- Monitored customer drink levels, and suggested additional drink purchases at appropriate times to boost sales.
- Articulated drink flavors and taste profiles to customers, enhancing ordering decisions
- Crafted cocktails according to bar recipes while serving wine, draft, and bottled beer.
- Examined market trends to shape bar menu strategies and design of new beverage recipes.
Server
10 Barrel Brewing Co.
Portland, Oregon
05.2024 - Current
- Managed reservations, processed to-go orders, and addressed inquiries while utilizing professional phone etiquette.
- Described menu selections, outlining ingredients and culinary methods upon request.
- Utilized expeditor skills to coordinate preparation of dishes and drinks.
- Cleared dirty dishes and glasses from tables or counters, ensuring efficient turnover.
- Trained new employees on restaurant procedures and plating techniques.
- Provided excellent service in fast-moving environment.
Shift Leader
Montelupo Italian Market
Portland, Oregon
04.2025 - 11.2025
- Supervised daily operations and staff activities in a busy Italian market/restaurant.
- Coached new employees in delivering exceptional customer service and mastering menu details.
- Assisted customers with inquiries, providing menu recommendations.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Assisted in the development and implementation of new operational procedures.
- Handled emergency situations with composure and in accordance with company guidelines.
- Maintained a positive, productive atmosphere to enhance employee experience.
- Executed closing procedures and managed end-of-shift finances.
Education
BA - Psychology
Notre Dame College
South Euclid, OH05.2022
Skills
- Organization
- Cross Functional Collaboration
- Bar Etiquette
- Knowledge of Beer Styles
- Customer Service
- Kitchen Fundamentals
- Phone Etiquette
- POS Systems
- Creativity/Artistic Ability
Certification
- Oregon Alcohol Server Permit.
- Oregon Food Handler Card.
Timeline
Shift Leader
Montelupo Italian Market
04.2025 - 11.2025
Server
10 Barrel Brewing Co.
05.2024 - Current
Bartender
Integrity Beer Hall
03.2024 - 06.2024
Bartender
Great Lakes Brewing Company
04.2023 - 12.2023
Bartender
Platform Beer Co.
05.2018 - 02.2023
BA - Psychology
Notre Dame College