Michelle Makle-Mercer
Essex,MD
Summary
dependable focused dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Attentive passionate about offering expert support for emotional, physical and mental needs. Caring, vigilant and devoted to patients. Bringing top-notch multitasking, organizational and conflict management skills.
Overview
17
17
years of professional experience
Work History
Licensed Cosmetologist
Phenix Salon Suites
Randallstown, MD
03.2007 - Current
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Recorded notes for future reference about customer preferences and services delivered.
- Processed payments, entering sales in register for prompt customer service.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
Direct Support Professional
Chimes
Baltimore, MD
08.2019 - 03.2021
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Developed rapport to create safe and trusting environment for care.
- Maintained clean, safe and well-organized patient environment.
- Completed regular check-ins and progress report for each client.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Education
High School Diploma -
Western High School
Baltimore, MD06.1986
Skills
- Tool, Equipment and Surface Sanitizing
- Scalp Care
- Problem Anticipation and Resolution
- Hair and Face Analysis
- Supply Ordering and Maintenance
- Appointment Scheduling
- Payment Processing
Timeline
Direct Support Professional
Chimes
08.2019 - 03.2021
Licensed Cosmetologist
Phenix Salon Suites
03.2007 - Current
High School Diploma -
Western High School