Junica Swigart
Licensed Cosmetologist
Urbana,OH
Summary
Hardworking stylist bringing 19+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. I've built lasting relationships with clients of 19 years . Celebrating lifes most memorable moments . Weddings , dances , graduations , funerals . I feel fortunate to have been able to share in these special times with my clients.
Overview
19
19
years of professional experience
Work History
Licensed Cosmetologist
Tangles Hair Salon
Urbana , OH
2015.10 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Offered professional cuts, color services and extensions to salon customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list of up to 150 repeat customers while handling 1-2 walk-in clients daily.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Used scissors, trimmers, clippers, razors and brushes on over 150 customers with 95% customer satisfaction rate.
- Answered phone calls and emails to schedule client appointments.
- Styled hair for large events such as weddings , proms and homecomings.
- Styled hair, makeup and nails for customers for special events and occasions.
- Consistently received positive performance reviews from guests.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Cosmetology
04.2003
- Continuing education in cosmetology , sanitization , OSHA requirements , management , human trafficking and money management courses .
Skills
- Physical Stamina
- Manual and Finger Dexterity
- Eyebrow Shaping
- Styling Suggestions
- Creativity and Originality
- Digital Recordkeeping
- Hair Straightening and Curling
- Hair Cutting and Trimming
- Problem Anticipation and Resolution
- Hair and Face Analysis
- Appointment Scheduling
- Customer Consultation
- Facial Hair Removal
- Supply Ordering and Maintenance
- Adaptable to Changing Client Needs
- Scalp Care
- Relationship Building
- Clipper and Trimmer Operation
- Tool, Equipment and Surface Sanitizing
- Beard Shaping
- Decision Making
- Shampooing and Conditioning
- Payment Processing
- Workstation Cleaning
- Chemical Application
- Social Media Marketing
- Social Perceptiveness
- Product Sales
- Hair Clips
- Persuasion and Personal Influence
- Data Entry
- Scalp Massage
- Dye and Tint Application
- Chronic and Contagious Scalp Conditions
- Clear Communication
- Hair Thinning
- Time Management
Timeline
Licensed Cosmetologist - Tangles Hair Salon
2015.10 - Current
Carousel Beauty College - , Cosmetology
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