Junica Swigart
Licensed Cosmetologist
Urbana,OH
Summary
Hardworking stylist bringing 19+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. I've built lasting relationships with clients of 19 years . Celebrating lifes most memorable moments . Weddings , dances , graduations , funerals . I feel fortunate to have been able to share in these special times with my clients.
Overview
19
19
years of professional experience
Work History
Licensed Cosmetologist
Tangles Hair Salon
Urbana, OH
10.2015 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Researched latest trends in hair and makeup to stay updated on color, style and technique.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Recorded notes for future reference about customer preferences and services delivered.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Offered professional cuts, color services and extensions to salon customers.
- Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Maintained regular client list of up to 150 repeat customers while handling 1-2 walk-in clients daily.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Used scissors, trimmers, clippers, razors and brushes on over 150 customers with 95% customer satisfaction rate.
- Answered phone calls and emails to schedule client appointments.
- Styled hair for large events such as weddings , proms and homecomings.
- Styled hair, makeup and nails for customers for special events and occasions.
- Consistently received positive performance reviews from guests.
- Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
- Shampooed, conditioned and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Education
Cosmetology
04.2003
- Continuing education in cosmetology , sanitization , OSHA requirements , management , human trafficking and money management courses .
Skills
- Physical Stamina
- Manual and Finger Dexterity
- Eyebrow Shaping
- Styling Suggestions
- Creativity and Originality
- Digital Recordkeeping
- Hair Straightening and Curling
- Hair Cutting and Trimming
- Problem Anticipation and Resolution
- Hair and Face Analysis
- Appointment Scheduling
- Customer Consultation
- Facial Hair Removal
- Supply Ordering and Maintenance
- Adaptable to Changing Client Needs
- Scalp Care
- Relationship Building
- Clipper and Trimmer Operation
- Tool, Equipment and Surface Sanitizing
- Beard Shaping
- Decision Making
- Shampooing and Conditioning
- Payment Processing
- Workstation Cleaning
- Chemical Application
- Social Media Marketing
- Social Perceptiveness
- Product Sales
- Hair Clips
- Persuasion and Personal Influence
- Data Entry
- Scalp Massage
- Dye and Tint Application
- Chronic and Contagious Scalp Conditions
- Clear Communication
- Hair Thinning
- Time Management
Timeline
Licensed Cosmetologist - Tangles Hair Salon
10.2015 - Current
Carousel Beauty College - , Cosmetology
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