Gabi Salvagio

Shift Lead

Crumbl Cookie

06.2021 - 12.2022

Completed store opening and closing procedures and balanced tills.
Trained and mentored new employees to maximize team performance.
Responded to and resolved customer questions and concerns.
Keep employees operating productively and working on tasks to meet business and customer needs.
Uphold store management meets standards of service and quality in daily operations.
Sustain a safe working environment by observing safety procedures, policies, and regulations.
Deliver superior training and leadership to teams to boost performance and help team members achieve performance targets.
Track receipts, employee hours, and inventory movements.
Manage schedules, accept time off requests, and find coverage for short shifts.
Complete July-December 2021 performance evaluations to identify weaknesses and develop improvement strategies.
Conduct February - March 2022 inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
Train new employees and delegate daily tasks and responsibilities.
Resolve customer complaints and issues and offer thoughtful solutions to supervise customer satisfaction.
Manage clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Enforce company policies and regulations with employees.
Evaluate employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Identify team weak points and implement corrective actions to resolve concerns.
Prepare shift summary reports for supervisor and communicate regularly on goals and progress.
Monitor employee actions for safety, sanitation, and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risks.
Mentor newly hired employees on operating equipment and safety and develop a training manual to use for reference.
Oversee talented teams by communicating project information, remedying issues, and delivering positive feedback.
Create incentive programs and contests to support and award top performers.